4 Field Services Technician Jobs in Lemont, IL
NTT DATA North America is Hiring a Field Services Technician Near Lemont, IL
We are currently seeking a [[Field Services Technician]] to join our team in [[Lemont]], [[IL]], [[USA]].
Job Responsibilities IncludeArgonne Field Services Technician Job DescriptionThe primary responsibility of the Field Services Technician is to provide Deskside end-user support and service request support. IT Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. The desktop technician is the principal owner of the service request and the customer’s overall satisfaction. Work is managed and tracked through ServiceNow and measured through Service Levels. The Field Service Technician Analyst is the principal owner of the service request and the customer’s overall satisfaction.
Field Services Technician job duties:
- Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
- Demonstrated solid working knowledge of PC operations, including hardware, operating systems, and network settings
- Troubleshoot the system problem and complete repair promptly and efficiently, ensuring minimal recurrence of the problem.
- Effectively use remote assistant tools, knowledge base, and other tools to diagnose appropriately and wherever available to repair customer issues within target time limits.
- Provide the customer with regular communication regarding the status of repair/installation, including notification when repairs are complete.
- Appropriately document all required information in the call tracking system.
- Escalate the service request to the appropriate IT support for resolution if a problem cannot be handled within provided time constraints.
- Partner with team members to communicate new solutions and assist other technicians when call volume is low
- Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
- Contribute to the knowledgebase through research of articles, and training courses attended on the job learning, etc.
- Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
- Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent
- Candidate shall present minimum skill/qualification level at interview.
- 3 years of documented IT Service experience in an enterprise environment and a minimum of a bachelor’s degree in a relevant area of study.
- 3 years of PC support experience, diagnostic/troubleshooting, equipment repair, and software installation and upgrades
- 3 years of administrative knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM)
- Certifications or experience may be accepted instead of a college degree.
- IT Certifications: Microsoft, Linux, RedHat, Apple, or equivalent
- CompTIA IT-related certification or equal or ability to attain within three months of your hire date
- Experience supporting Windows, IOS, and Linux operating systems
- Experience with Incident Management Processes
- Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent
- Proven ability to perform Information Processing and involve a range of hardware/software solutions
- Concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
- Sound technical, analytical, problem-solving, communication, and customer service skills.
About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Summary
Full Time
$51k-68k (estimate)
08/24/2024
09/20/2024
The job skills required for Field Services Technician include Field Service, Customer Service, Installation, Troubleshooting, Problem Solving, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Services Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Services Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Services Technician positions, which can be used as a reference in future career path planning. As a Field Services Technician, it can be promoted into senior positions as a Shop Service Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Technician. You can explore the career advancement for a Field Services Technician below and select your interested title to get hiring information.
If you are interested in becoming a Field Services Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Services Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Services Technician job description and responsibilities
Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
03/06/2022: Nassau, NY
Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
03/27/2022: Battle Creek, MI
The technician maintains the documentation related to downtime, repairs, and alterations.
03/25/2022: Rockford, IL
The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
02/02/2022: Greensboro, NC
The job of a technician also entails traveling frequently.
02/27/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Services Technician jobs
Field Service Technicians are mobile repair and service providers.
03/25/2022: Frankfort, KY
Field Service Technicians ensure that customers have everything they need to get their job done.
03/26/2022: Twin Falls, ID
They will also have sufficient training material to train aspiring technicians.
03/03/2022: Duluth, MN
Some technicians concentrate on only one type of system, either heating, air conditioning, or refrigeration, while others offer a broader range of services.
03/26/2022: Appleton, WI
Every job posting will come with their own unique requirements for traveling sterile processing technicians.
03/09/2022: Eugene, OR
Step 3: View the best colleges and universities for Field Services Technician.
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