2 Service Desk Analyst Jobs in Lemont, IL
NTT DATA North America is Hiring a Service Desk Analyst Near Lemont, IL
We are currently seeking a [[Service Desk Analyst]] to join our team in [[Lemont]], [[IL]], [[US]].
Job Responsibilities IncludeService Desk Analyst’s primary responsibility is to provide end-user Incident & Service Request support via phone, email, chat, and walk up. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems, enterprise application administration & settings, high level printer familiarity, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. Work is managed and tracked through the ServiceNow and measured through Service Levels. The Service Desk Analyst is the principal owner of the service request as well as the customer’s overall satisfaction.
Service Desk Analyst Job Duties:
- Development, document and maintenance of knowledge base for incident resolution and request fulfillment using ServiceNow or equivalent.
- Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
- Create and manage user accounts, schedule video teleconferences, create / maintain program distribution list and provide remote troubleshooting support to customers.
- Installation, maintenance, deployment of enterprise-wide software and assist with fine-tuning system performance.
- Provide input and update to standard operating procedures.
- Participate in organizations change management process.
- Provide excellent customer service.
- Participate in after hour and weekend on-call rotation shifts
- Contribute to the knowledgebase through research of articles, training courses attended on the job learning, etc.
- Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
- Candidate shall present minimum skill/qualification level during interview
- 1 years documented IT Service experience in an enterprise environment
- 1 years of progressive experience in the field of Information Technology, Service Desk Support,
- 1 years experience Providing Tier I/II system administration, contact and incident resolution for hardware, software, and applications.
- Minimum of a bachelor’s degree in a relevant area of study. (* Certifications or experience may be accepted in lieu of college degree)
- IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux,
- CompTIA IT related certification or equivalent or ability to attain within 3 months of your hire date
- Office 365 Administration Experience
- ITIL v4 certification or ability to attain within 3 months of your hire date
- Endpoint security, DNS, DHCP, and IP experience
- Experience with email systems, Networking, VPN
- Proven ability to use scripting language (BASH, PowerShell, etc.)
- Administrative knowledge of Microsoft Active Directory, Exchange, System Center Configuration Manager (SCCM)
- Experience with Service Desk Incident Management Processes
- Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent
- Proven ability to perform Information Processing and involve a range of hardware/software solutions
- Concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
- Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
- .
About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Summary
Full Time
$54k-67k (estimate)
06/07/2024
07/20/2024
The job skills required for Service Desk Analyst include Troubleshooting, Service Desk, Active Directory, Operating System, Networking, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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