18 Help Desk Technician Jobs in Nashville, TN
NTT DATA Services is Hiring a Help Desk Technician Near Nashville, TN
The NTT Data Desktop Support Analyst (Technician) will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment. Advanced troubleshooting technical issues on desktop/notebook computer equipment.
This position will be a remote/Onsite Client based position. This role will travel up to 25% travel to NTT Data Customer Campus / Remote sites.
- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.• Performs troubleshooting, parts replacement, system upgrades, and basic deployments& repair on Client Assets in campus / remote locations.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs Strives to meet all Client SLAs & Customer Satisfaction Goals.
•Escalate to Field Services Management on issues that impact the entire operation at a given site
•Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.
•When required – provides onsite shadowing to NTT Data Program Field Service Team.
- Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel. Trouble shooting of network drops and or cabling.
Job Types: Full-time, Contract
Pay: $22.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Nashville, TN 37201: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor | Full Time
Retail
$57k-71k (estimate)
05/31/2024
09/27/2024
nttdatai.com
BOSTON, MA
7,500 - 15,000
2020
Private
JOHN MCCAIN
$1B - $3B
Retail
Related Companies
The job skills required for Help Desk Technician include Troubleshooting, Service Desk, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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