Req ID: 222063
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Team Lead to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
The pay range for this role is $45K to $55K
Roles & Responsibilities of this position are:

• Supervises team ensuring the highest quality of service is provided to clients.
• Monitors the team's performance and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing, and maintaining of a diverse and effective workforce.
• Responsible for career development/planning, performance, and pay discussions with team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies, and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Metrics Management - Data-driven approach towards Metric Management and ensure the assigned team members meet their desired level of performance on all metrics.
Skills Required

• Solid communication skills.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding, and application of project management principles and methodologies.
• Solid analytical / problem-solving skills.
• Positive Outlook to changes being proposed.

Ability to make quick decisions and agility to implement action items in an expedited time frame.
Strong MS Office skill set to perform reporting duties.
#INDBPO
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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.