34 Clinical support specialist Jobs in Fargo, ND
NTT DATA is Hiring a Clinical support specialist Near Fargo, ND
Job Description
Req ID : 281935
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services currently seeks an Epic Clinical Support Specialist to join our team. This is a virtual role which you may work from your home office anywhere within the US.
Position will support multiple hospitals with Epic and related clinical software and devices. This specialist will provide our clients with knowledge and experience of clinical processes and workflows within the Epic application along with other related clinical and technical tools.
The individual for this role must possess clinical knowledge and a successful track record of addressing the clinical workflows regarding the use of Epic’s Electronic Medical Record (EMR) software suite.
Role Responsibilities
Respond to client incidents and requests regarding the clinical aspects of the Epic suite (may include, but are not limited to, workflow issues, application errors, user access, etc.)
Proactively manage all assigned and unassigned incidents and requests
Drive resolution to maintain our account SLAs (Service Level Agreement)
Handle incoming calls and follow account specific processes as back up support
Understand the latest configurations and changes of Epic
Participate in the development of knowledge management and training content for our staff
Analyze closed incidents to continuously improve and expand knowledge base Assist and mentor service desk staff
Lead lower-level interviews to evaluate potential readiness
Provide back up account liaison support for any client
Serve as a project manager / discovery specialist for new business
Supply leader on call support which is 24 / 7 for the scheduled shift
Call shadow agents who are newly trained on an account
Field and / or respond to escalation calls in a professional manner
Prioritize and manage project work
Assist in reporting client data for the sake of evaluation and financial documentation
Train new agents / emerging talent in preparation for a go live for a client
Requirements
Experienced in Epic clinical workflows and functionality
3 years of clinical care delivery experience
3 years of experience in Epic implementation and support
Demonstrates a service philosophy in all interactions with clinicians and colleagues
Have experience in analyzing quantitative and qualitative data
Preferences
Previous team leadership experience
Experience in EMR system integration with other clinical systems
Certification or Proficiency in one or more Epic modules
Basic Qualifications
Minimum 3 years Healthcare Call Center experience
Minimum 3 years Healthcare Customer Service experience
Minimum 3 years Desktop Administration-Service Desk Application support
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.
Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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Last updated : 2024-05-30
Job Summary
Full Time
Software & Cloud Computing
$34k-41k (estimate)
05/31/2024
08/31/2024
nttdata.com
PLANO, TX
>50,000
1986
JOHN W MCCAIN
$1B - $3B
Software & Cloud Computing
Related Companies
About NTT DATA
NTT DATA is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries. For us, work is not only for technological innovation, it is about connecting people to create better solutions for everyday life. NTT DATA offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. Since the foundation of NTT DATA , we have made sustainable business growth through our DNA to be people-oriented. Through our l...ong-term perspective, we hope to make a big difference in this world by getting the small things right. This pedigree yields a characteristic unique to NTT DATA: the opportunity for a global brand with the creative energy and enthusiasm of an entrepreneur.
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The job skills required for Clinical support specialist include Customer Service, Clinical Support, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Clinical support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clinical support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clinical support specialist positions, which can be used as a reference in future career path planning. As a Clinical support specialist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clinical support specialist. You can explore the career advancement for a Clinical support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Clinical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Clinical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Clinical Support Specialist job description and responsibilities
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Clinical support staff work with nurses, midwives, doctors and allied health professionals to deliver high-quality care.
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Delivers consistent clinical support services both within and outside the defined Service Level Agreements.
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Provides phone, clerical, and data entry support including insurance verification.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Clinical Support Specialist jobs
Some clinical support staff are fully qualified and registered by a professional organisation.
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Beyond this, they may provide expertise and support to a team of nurses.
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Requirements for Clinical Support Specialist may vary as per organization.
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Clinical Support Specialist means working with people in all ages.
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Use clinical judgement for people of any age with frailty or multimorbidity.
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Step 3: View the best colleges and universities for Clinical Support Specialist.
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