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We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion.
People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists.
We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Call Center Analyst - HR Desk for a Full-Time position.
Support for these systems is primarily provided over the phone and through electronic communications such as email and fax.
We are looking for a highly competent, customer service-oriented and motivated individual to fill this role. Essential Functions : Some of the primary responsibilities of this role include : Handling incoming phone requests from customers Handling incoming electronic requests (Chat, Email, and Fax) from customers Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) Researching customer requests to ensure accurate information and resolutions are provided Escalating customer requests that cannot be handled at the Service Center to the appropriate support team Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation Creating, updating, and retiring service center knowledge documentation Attend and participate in team meetings to surface and discuss process improvements and service offering changes Education : High school diploma or equivalent.
Bachelor's Degree preferred. HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire Knowledge Requirements : Critical thinking skills Active listening skills and effective communication strategies Enterprise ticketing application experience - BMC Remedy Service Management experience preferred Human Resource application support experience preferred Experience : Two (2) years of customer service experience.
Service desk or call center experience preferred. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile : We are an IT company with a unique mission to make people the center of every federal IT solution.
Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.
Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity / Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.
Learn More about our Benefits and Culture! #NAI #DICE
Last updated : 2024-06-21
Full Time
$41k-52k (estimate)
06/23/2024
06/25/2024
reachplus.com
Vienna, VA
25 - 50
The job skills required for Call center include Customer Service, Call Center, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center positions, which can be used as a reference in future career path planning. As a Call center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center. You can explore the career advancement for a Call center below and select your interested title to get hiring information.
If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center job description and responsibilities
Telemarketing call center advertise products or services to customers by talking about key features or special discounts.
02/06/2022: Daytona Beach, FL
Call center agents need access to computers and reliable headsets to make and receive calls, so their voices sound clear and easy for customers to understand.
01/20/2022: Danbury, CT
Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
04/16/2022: South Bend, IN
Call Center Representative following up complicated customer calls where required.
02/12/2022: Killeen, TX
Customer service agents need to be able to problem solve on their own without constantly needing to transfer the call to a higher level agent or putting the customer on hold to ask someone on their team for help.
04/02/2022: Spartanburg, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center jobs
Bilingual ability may be required for some call center jobs.
01/21/2022: Lompoc, CA
At least 4 year's experience working as a call center trainer or team leader.
02/08/2022: Rapid City, SD
Success Performance Solutions call center skill and personality assessment tests can help.
02/04/2022: Worcester, MA
Packed with skill practice, tips and techniques to provide a complete training solution for call center agents or anyone who provides sales/service over the phone.
04/05/2022: Idaho Falls, ID
Understand and practice specific collection call best practice techniques.
04/09/2022: Paramus, NJ
Step 3: View the best colleges and universities for Call Center.