The role of the Business Office Manager is to ensure all business office operations are functioning accurately and timely for proper generation of management reports and cash flow. She/he is to follow legal guidelines and instructions by the medical record service or Health Information Manager to ensure prompt completion, filing, and retrieval of the medical record.

Minimum Qualifications 

• Four years of college or equivalent with emphasis on Business Administration
• Minimum of two years of business management experience
• Proficient in Microsoft Office applications which include Outlook, Word, Excel, and PowerPoint

Essential Functions 

• Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management. Responsible for staff adherence to all Business Office policies and procedures
• Holds periodic staff meetings to assure coordination of efforts
• Conducts periodic performance reviews on all business office staff
• Monitors work load and personnel needs of business office
• Trains, develops, and motivates business office staff
• Prepares and provides analysis of monthly financial and management reports
• Prepares and ensures processing of all invoices in accordance to accounts payable policies
• Monitors cash flow and assists accounting department with monthly analysis
• Responsible for daily cash management procedures. Receives and accounts for all cash received in accordance to center policy
• Disburses and ensures disbursement of cash in accordance to center policy
• Reviews insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures
• Maintains good working relationships with insurance payors
• Maintains good working knowledge of insurance payors reimbursement requirements and updates business office personnel on an as needed basis
• Maintains inventory of forms and office supplies
• Resolves problems with billings, collections, and medical records
• Prepares analysis reports for annual outside audit
• Maintains all office computer systems and programs
• Responsible for verification that the backup process is maintained on a daily basis
• Ensures that all staff personnel adhere to the center's integrity of data systems policy
• Ensures all computer system warranties, upgrades, and maintenance contracts are maintained
• Reviews all business procedures and recommends adjustments to Chief Financial Officer on an as-needed basis and as required by regulatory standards
• Monitors fee schedule and submits suggested changes to Chief Financial Officer
• Periodically reviews computerized fee schedule and that all changes to the fee schedule, once approved, have been implemented in the computer system
• Ensures that yearly coding changes have been made in the computer CPT data file
• Assists Chief Financial Officer and Chief Executive Officer in the development of annual budget
• Assumes any other responsibilities that may be assigned by the Chief Financial Officer on an as-needed basis
• Ensures on a daily basis that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel