What are the responsibilities and job description for the Universal Service Representative (Float) position at NuMark Credit Union?
Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?
As a Universal Service Representative, you will act as a "jack of all trades" with the vast amount of financial knowledge that you bring to the table. You will not only represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs, but you will also perform supervised lending activities, becoming a trusted partner in making dreams a reality.
Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.
This position is floating, meaning that the employee will be expected to work between our Earlville, Paw Paw, and Sublette branches. Earlville will be the "home" branch. The employee will be reimbursed for any extra mileage due to floating.
What You'll Do:
- With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
- Open various types of accounts and communicate with other departments to cross-sell products, such as loans.
- Process loan applications and handle disbursals & closings for various types of loans, including consumer and home equity.
- Accurately handle cash transactions and balance cash drawers.
- Ensure confidentiality of member information in every situation.
- Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
- Routinely maintain accounts according to member requests.
Qualifications:
- Ability to effectively upsell and cross-sell products and services.
- A minimum of three years of credit union or banking teller experience is preferred.
- Consumer lending experience preferred.
- Ability to obtain NMLS number.
- Desire to develop sales skills.
- Desire for continual professional development.
- Effective communication skills.
- High school diploma.
- Cash handling experience.
- Willingness and ability to substitute at other local branches if necessary.
More about Us:
NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.
At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.
Benefits:
We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time and Career Advancement Opportunities.
Equal Opportunity Employer:
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
