The Reservationist is responsible for supporting the seamless running of the reservations department by always providing the highest standards of customer care. Fulfilling and managing effectively the business goals for the company.

II. Essential Job Functions

Job Activities

Customer Service

• Establishes and maintains consistent professional relations with all guests and customers.
• Ensures all guests receive a positive and professional impression of the restaurant.
• Provides a speedy, efficient, and professional level of service always.
• Is responsive to any guest’s request.
• Ensures that all customers receive the best possible service and care (refer to “service standard”).

Department Responsibilities

• Increases the occupancy and average spend of the Restaurant.
• Ensures adequate cover of the reservation’s office at all times.
• Maximizes use of table inventory.
• Ensures consistent reporting to senior management.
• Reports, analyzes and drives business to ensure consistently busy days and services.
• Provides a clear communication process to all relevant parties
• Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
• Treats company property with due care and attention.
• Attends meetings / training sessions as required by the management team.
• Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
• Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always efficient and profitable as possible.
• Informs managers of any complaints / comments / perceived issues.
• Has a thorough knowledge of the food and dessert menu.
• Communicates any issues or ideas to the management team.
• Maximizes sales opportunities through good service.
• Is a professional, valued member of the team with a flexible approach to improving customer experience.

• Performs other job-related duties as directed.
• Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.

IV. Education, Experience and Skill Requirements

• High School Diploma
• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Ensures that the quantity of work is sufficiently productive under the normal business levels.