Technical Guidance and Collaboration:

• Utilize in-depth knowledge of the ServiceNow platform, particularly in HRSD, S2P and Employee Center modules, to guide development teams.
• Design, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements and align with ServiceNow best practices.
• Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.
• Collaborate closely with developers, administrators, and SI partners to implement and configure solutions.
• Lead strategy, backlog prioritization, and configuration efforts alongside the IT delivery team.

Product Ownership and Backlog Management:

• Take ownership of the ServiceNow HRSD and Procurement Operations (S2P) products backlogs within the SMT (Service Management Transformation) Program.
• Prioritize features and define user stories in alignment with HR service delivery and S2P Procurement Operations strategies.
• Collaborate with Global Services (GS), HR, IT, and Procurement stakeholders to gather requirements and feedback.
• Act as the “voice of the customer” within the squad to ensure the team “builds the right thing."

Agile Implementation:

• Implement agile principles and practices in product development.
• Conduct sprint planning, backlog refinement, and sprint review events.
• Supervise progress of product development and drive continuous improvement within the team.

Stakeholder Management and Communication:

• Conduct product demos and Proof of Concepts (POCs) to showcase solutions.
• Maintain strong focus on user experience within ServiceNow solutions.
• Work closely with UX/UI designers to enhance usability and effectiveness.
• Communicate technical concepts to both technical and non-technical stakeholders

Leadership and Collaboration:

• Act as primary trusted delivery advisor to technology leaders.
• Collaborate across multiple global/regional teams and JJT groups.
• Partner with external organizations and vendors to influence enhancements and functionality.

Measurement and Reporting:

• Utilize data analytics and KPIs to make informed decisions about HRSD features.
• Implement metrics tracking and reporting to measure success and impact.
• Apply value realization for new technology solutions and ensure alignment with product vision and roadmap.

External Partnerships and Vendor Management:

• Handle vendor relationships to influence product features.
• Collaborate with external partners to influence direction of enhancements.

Platform Strategy and Design:

• Develop business-centric, technical platform strategy to drive measurable business value.
• Influence platform-first and Out-of-the-Box design strategy.
• Help with transitioning from Program to Product once the initial solution implementation is completed.

QUALIFICATIONS

Required  : 

• Bachelor's degree 
• Minimum of 5 years of experience with ServiceNow Platform and Products, including prior HR Service Delivery (HRSD) and/or Source-to-pay implementation experience.
• At least one ServiceNow Certification (CSA, CIS-HR, etc)
• Proven track record in leading and owning technology investments and products, defining and measuring product outcomes and metrics.
• Strong proponent of change, advocating for improvements within and across the organization.
• Experience with end-to-end design of customer needs, roadmap creation, and execution of data-connected products following design thinking and user experimentation principles.
• Developed leadership capabilities, negotiation skills, and attention to detail.
• Strong relationship skills, effective communication, excellent written, verbal, and presentation skills, with the ability to convey complex technical ideas to diverse audiences. 

Preferred  :

• Minimum 2 years of experience in creating, implementing, and leading technical products and capacity-based development teams in a fast-paced Agile environment.
• Proficiency in using agile project management tools such as JIRA and Confluence.
• Experience working in a global environment 
• Knowledge with ServiceNow data integrations including REST APIs, Spokes and Integration Hub.
• Knowledge with Genesys Cloud and ServiceNow Integrations.
• Experience with Employee Service Center and portal solutions.
• Knowledge with SN Advanced Work Assignment and Workforce Optimization products.