83 IT Support Associate Jobs in New York, NY
NUTRAFOL is Hiring an IT Support Associate Near New York, NY
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About YouWe are seeking an IT Support Associate to join the Nutrafol team. While this role is remote, it does require someone to be located within commutable distance of our NYC office - you’ll be expected to be in-office as needed, to support technical needs in the office and to help deploy new tech equipment to employees.
Day-to-day you’ll be assisting everyone from brand new employees, all the way up to the executive team while remaining efficient and effective with all of the tools and software they need. You are comfortable with a broad scope of work, ranging from setting up Macs and PCs, troubleshooting software and hardware, helping team members get connected to various tools and services, standing up new software products and platforms, all while staying organized and efficient from a cost and timing standpoint.
You are a true people person, wanting to help the team however you can, and you are passionate about technology and finding the solutions to problems.
Responsibilities
- Respond to employee issues and tech support requests.
- Help employees troubleshoot IT-related problems spanning AV, computer software, mobile devices, network connectivity, G-suite, etc.
- Provide assistance with onboarding of new employees; i.e. setting up computers, accounts, and access to various systems.
- Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency.
- Provide oversight and maintenance on tools and systems access and licensing, enforcing standard security principles as defined by the company.
- Manage internet/network, virtual or in-person AV, and other systems to keep the organization's tech platforms and communications tools running efficiently.
- Procure and manage computers, monitors, and peripheral equipment for all employees and manage efficient reuse of older equipment.
- Manage the IT needs and cybersecurity risks for a fully remote workforce across the U.S., while assisting the IT Manager and tech team in iterating on processes and systems, and managing updates as needed.
- Minimum 1-2 years experience working in a mixed Mac & PC environment, with experience setting up, configuring, and troubleshooting both families of devices
- Experience managing iOS and Android devices
- Excellent oral communication and writing, as this role requires constant interaction with team members across departments
- Incredibly detail-oriented and organized, managing multiple streams of work at a time with regular disruptions
- Experience working with remote employees and remote logistics
- Experiencing managing G-Suite in a team/business capacity
- Experience with Kandji is a plus
- Experience with Jira is a plus
- Familiarity with Security & Deployment of SASE tools
Salary Range$75,000 — $85,000 USD
Perks & Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
Job Summary
Full Time
$81k-102k (estimate)
07/03/2024
07/31/2024
nutrafol.com
New York, NY
100 - 200
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The job skills required for IT Support Associate include Troubleshooting, IT Support, Technical Support, iOS, Android, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Associate positions, which can be used as a reference in future career path planning. As an IT Support Associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Associate. You can explore the career advancement for an IT Support Associate below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Associate for your reference.
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Have a clear escalation pathway.
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