JOB DESCRIPTION

Position Title: Representative Support, bilingual a must (RS)

Primary Objective of Position:

Perform the duties necessary to support customers and Representatives at an intermediate and advanced level.

Major Areas of Responsibility:

• Responsible for all duties specified for Data Entry
• Responsible for entering all incoming information into sales software system:
• Order entry
• Processing New Applicant Details
• Editing account information
• Advanced understanding of return policy, returns and re-ships, refunds
• Payment and Refund Processing
• Advanced problem resolution skills
• Knowledge of Policies and Procedures and how they apply and are used in field
• Understanding of company story
• Advanced understanding of the duties performed by the Representative support Management and Staff Specialists
• Understating and ability to use communication protocol effectively
• Problem resolution skills used to (1) solve problems for those who contact us, and (2) to identify systems problems and offer ideas for resolution
• Report frequently asked questions to management
• Reporting system software issues to management
• Responsible for answering in-bound calls, emails and voicemails to the support center.
• Provide accurate, prompt and courteous follow up to all inbound messages left in voice-mail and/or e-mails received same day Must be able to compose and deliver professional emails
• Welcome Calls: Responsible for making outbound calls to new applicants by following Welcome Call guidelines to:
• Confidentiality
• Protocol on how to handle calls
• Protocol on how to handle calls for upper management
• Representative information that can be given out over the phone is limited to their first and last name and email address.
• Organization information such as enrollment and placement
• Orphan protocol
• Specific product secret information, procedures, or company suppliers and financial information without management approval
• First-rate attitude and professionalism:

Minimum Qualifications:

• High school graduate or equivalent
• Friendly and courteous
• Flexible in work schedule
• Accuracy and Speed computer entry
• Friendly and Optimistic attitude to provide exceptional service
• Organizational and exceptional follow-through skills
• Ability to work in a fast-paced office environment
• Be nice, be caring, be service-minded
• Willing to grow with fast changes necessitated by company pace
• Willing to work periodic overtime if workload requires
• English and Spanish a plus

Nuvi Global is one of America’s leading companies in the field of health, nutrition and skin care. Nuvi helps improve the lives of thousands of people around the world in two ways:

1. Superior product lines that customers can always trust

2. Innovative network marketing program that offers a fair and balanced compensation plan for both the average and ambitious independent business owner.

Nuvi Global’s vision is to attain worldwide recognition as the 21st-Century innovator in regeneration via healthy natural products and skin care and become a global leader in health technology and science. In addition, by creating and distributing effective, desirable, and affordable health and wellness products, Nuvi Global seeks to share the opportunity for financial prosperity with every person – of any economic level – anywhere in the world.

Our Mission is to transform lives by combining three powerful elements: people, product, opportunity.

Our people chasing a dream, products formulated with real science that generates results, and the opportunity that comes along perhaps once in a lifetime.

Salary: $16

Nuvi Global

1101 S. Milliken av suite F

Ontario California 91761

www.nuviglobal.com

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Ontario, CA 91761: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: One location