FRONT DESK PATIENT EXPERIENCE SPECIALIST

Join Our Team as a Front Desk Patient Experience Specialist!

Are you a compassionate and dynamic individual who thrives on creating exceptional patient experiences? Do you possess:

• outstanding communication skills
• a knack for problem-solving
• and a passion for making a meaningful impact?

We invite you to be a part of our team as a **Front Desk Patient Experience Specialist** and contribute to a transformative healthcare journey for our patients.

About Us:

At NuVive Medical Center, we believe that the patient experience begins from the moment they connect with us. As a Front Desk Patient Experience Specialist, you will play a pivotal role in ensuring that every patient embarks on and continues their healthcare journey with confidence, trust, and readiness. Our practice is dedicated to providing high-quality care, and your role will be instrumental in shaping positive interactions and lasting relationships.

Key Responsibilities:

• Engage with incoming new and established patient phone calls and inquiries with warmth and professionalism.
• Make outgoing phone calls to pre-qualify potential patient leads.
• Qualify and assess new patients, ensuring the best-fit appointments are scheduled.
• Guide patients through pre-appointment steps and address any concerns, fostering trust and confidence.
• Collaborate with the marketing team to enhance patient engagement and support special offers.
• Ensure accurate and timely data entry into our patient management system.
• Distribute essential patient assets through text and email for a comprehensive new patient experience.
• Uphold and promote new patient policies and processes, contributing to continuous improvement.
• Provide support to patients, following up on recommendations from our providers.
• Collect patient payments, prepare bank deposits and input payment info into Google Sheets.
• Manage appointment scheduling and confirmations using our EHR system.
• Maintain accurate patient records and documentation for every appointment.
• Collaborate with the team to ensure a high percentage of kept appointments.
• Assist patients in completing required paperwork for re-exams and treatments.
• Cultivate a positive atmosphere while addressing and resolving challenges effectively.

Qualifications:

• Exceptional communication skills that resonate with diverse individuals.
• Comfortable and confident in sales training and processes.
• Ability to collaborate effectively with cross-functional teams, including marketing.
• Strong organizational skills, attention to detail, with the ability to set and achieve goals within timelines.
• Empathetic, patient-focused approach that builds trust and rapport.
• Detail-oriented mindset for accurate data management and process adherence.
• High school diploma or equivalent.
• Previous experience in a healthcare setting or customer service role is a plus.
• Proficiency in using electronic health records (EHR) systems is desirable.
• Ability to handle patient interactions with professionalism and care.
• Comfortable leading team discussions and huddles.

Experience:

• Medical Office (Preferred, Not Mandatory)
• Front Desk (Preferred, Not Mandatory)

Desired Qualities:

• Empathetic and patient demeanor to provide exceptional patient experiences.
• Detail-oriented and organized with an ability to manage multiple tasks seamlessly.
• Effective communicator with a genuine interest in patient well-being.
• Adaptable and resourceful in handling changes and patient needs.
• Team player who thrives in a collaborative environment.
• Skilled at striking a balance between hospitality and assertiveness.

Why Choose Us:

• Be a part of a dedicated and supportive team committed to excellence in patient care.
• Opportunity to shape the patient experience and contribute to meaningful healthcare outcomes.
• Collaborative and inclusive work environment that values your unique strengths.
• Professional growth and development opportunities to enhance your skills.
• Competitive compensation including bonus structure.

Schedule:

• Day shift
• Monday to Friday

If you're excited about the prospect of creating positive patient experiences, fostering trust, and supporting our mission of exceptional care, we want to hear from you!

Join us as a Front Desk Patient Experience Specialist and embark on a rewarding journey of impact and growth.

How to Apply:

Copy and paste this link in a new browser window and complete the application process there: https://nuvivemedical.squarespace.com/frontdeskapplication

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• On-the-job training
• Paid orientation
• Paid time off
• Professional development assistance
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person