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PetSuites Tulsa is looking for an experienced Resort Manager to join our team! PetSuites is an upscale Pet Resort and Spa featuring boarding, daycare, and grooming services to dogs and cats. Our focus is always treating pets (and our people, be they clients or employees) as we would want to be treated. We are a bustling pet resort that offers many of the comforts of home as well as the ability to customize each pet’s stay to best accommodate his/her needs. It is our goal to be THE vacation destination for pets in the Tulsa area. Our PetSpa offers a complete menu of grooming and bathing services for both dogs and cats, and we offer doggy daycare 7 days a week. PetSuites is an industry leader with over 16 years of experience. We are a growing company that is founded on the principles of treating pets and their people well. We offer a unique work environment and competitive compensation. This position includes a flexible schedule with the ability to work 5 (8 hour) days, many weekends, and holidays IS A MUST. This position includes both the management of, and hands on involvement in the pet care, customer service, and grooming departments. Some relocation costs may be paid by PetSuites. Some responsibilities of this position include: * Human Resources including employee retention, hiring/termination, payroll, employee evaluations, corrective actions, etc * Promoting and providing exceptional customer service for both pet owners and their pets. * Management of overall day-to-day operations of a busy, successful pet resort including maintenance, upkeep, organization, and cleanliness of the resort. * Scheduling for 30 employees, resort inventory, control/supply ordering. * Creating and maintaining resort budget. For more information, please visit [1] www.petsuitesofamerica.com .
Overview:
A Resort Manager (RM) is a leader and an integral member of the Resort management team. The Resort Manager reports to either the General Manager, or Senior General Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs.The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.
Dependent on resort size, a Resort Manager can be assigned into one of 3 related positions. First, a Resort Manager manages the entire business as an assistant to the General Manager. The second is that the Resort Manager can be assigned to Pet Care (PCRM), which focuses on the back of house services such as pet safety/health, boarding, daycare and overall resort maintenance. A Resort Manager may also be assigned to Customer Service (CSRM), which focuses on front of house services such as marketing, check in/check out, retail, grooming and training.
Company Overview
Based in Greater Los Angeles, National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 700 companion animal veterinary hospitals and pet resort locations.
NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. NVA’s pet resorts business line competes in an $8 billion industry that has grown over 5% year over year since 2015. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space.
Responsibilities
General
Customer Service
Operations
Team Management
Business/Financial Management
Work Environment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Qualifications
As a Resort Manager with Pet Resorts, you must possess excellent written, verbal and hands-on employee management skills. Our ideal Resort Manager is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
Additional requirements for the Resort Manager include:
Compensation:
The pay range for this role is $45,000 to $55,000 and will be based on applicable experience.
Deadline To Apply:
7/7/2024
Full Time
$91k-134k (estimate)
12/30/2023
08/24/2024
nva.com
AGOURA HILLS, CA
1,000 - 3,000
1996
Private
GREG HARTMANN
$500M - $1B
NVA owns and operates a chain of veterinary hospitals that provides medical and surgical services for dogs and cats.
The job skills required for Resort Manager include Leadership, Customer Service, Initiative, Scheduling, Marketing Plans, Cost Control, etc. Having related job skills and expertise will give you an advantage when applying to be a Resort Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resort Manager. Select any job title you are interested in and start to search job requirements.