Summary of the position

A Fastener Tool & Supply (FTS) customer service account manager possesses a broad knowledge of FTS’s overall capabilities, Sales & Customer Service (SCS) processes, and overall quality system. The customer service account manger’s role is to manage customer partnerships through inventory management, contract review, risk management, order management, and project support. The customer service account manager will strive to grow sales and profitability of the company through quality customer service. A customer service account manager identifies customers needs and provides value-added solutions.

Responsibilities

• Manage inbound sales (SCS) inquiries and action items.
• Responsible for maintaining customer service, on-time delivery, quality, and other customer metrics.
• Active contributor to customer contract negotiations, organic & prospect business development, new product development growth
• Maintain account and/or program inventory through established company supply chain strategies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective Verbal / Written Communication Skills
• Interpersonal Communication Skills
• Presentation Skills
• Organizational, planning, and time management skills
• Research skills
• Customer focus
• Risk management
• Professionalism
• Computer Proficiency – Microsoft Office Products
• Supply Chain & Account Management
• Math comprehension including quality measurement and basis economic analysis
• Knowledge and basic proficiency in the use of measuring and inspection equipment
• Excellent problem solving and conflict resolution skills
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Language skills and ability to read, analyze and interpret common technical and scientific literature, blueprints, financial reports and legal documents
• Conflict resolution skills
• Self-motivated and flexibility in a fast-paced, dynamic environment