**Account Support Specialist**

**Jobs**

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Specialist, Digital Marketing & Analytics

Phone: 208.297.5421

Toll-free: 800.995.9064 x307

bshuey@nwcua.org

Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is in charge of managing the Associations website, helping in the creation of the weekly Anthem newsletter, creating relevant marketing and other member communications, and tracking and analyzing web analytics. Shuey holds a Bachelor of Arts in Business []

**Credit Union:**

OnPoint Community Credit Union

**Region:**

Portland, Oregon

**Closing:**

2/28/2022

**Job Description:**

****Essential Functions:****

Have a working knowledge of the following and be able to guide staff through procedures, including complex situations, while providing world-class service:

* Fiduciary Memberships

* Contribution Accounts

* Minor Settlement Accounts

* Political Campaign Accounts

* Powers of Attorney

* Certificates of Deposit

* Inactive & Bad Address fee processes

* Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations / decisions

* Provide professional, high-quality service to our members and all fellow employees

* Provide input in increasing operational efficiencies and controlling department / OnPoint expenses

* Comply with all security, confidentiality, and internal control procedures

* Schedule time and resources to ensure all work is completed accurately and on schedule

* Assist in completing various tasks within Operations as needed

**Knowledge, Skills & Abilities:**

* Motivated self-starter with a demonstrated ability to work independently and a desire to increase their responsibility and value to OnPoint. Is viewed as a resource throughout the Credit Union.

* History of successfully handling multiple tasks in a fast paced environment, while making sound decisions and consistently achieving performance expectations.

* Ability to successfully resolve difficult member interactions in order to obtain a positive resolution for both OnPoint and the member.

* Ability to use and adapt to changing technology and systems

* Effective verbal and written communication skills, ability to document procedures

* Ability to independently identify, analyze, and resolve operational and member issues

* Strong understanding of credit union operations, procedures and applicable regulations

* Proven accuracy, thoroughness, analytical and organizational skills in completing work assignments.

* Effective verbal and written communication skills, ability to clearly document changes in procedures

* Solid understanding of financial institution operations policies, procedures and applicable regulation

* Proficient Microsoft Office skills, specifically Word, Excel, and Outlook.

* Ability to make quick, sometimes creative decision for the mutual benefit of the members and OnPoint, outside the standard procedures

* Support and assist branch and member service teams continuous process improvement

**Qualifications**

* High school diploma or GED required

* 2 years of new account and account maintenance experience at a Financial Institution preferred