Are you able to diagnose and solve customer IT problems in a professional manner in a process-oriented environment?

Are you a good communicator with the ability to explain technical information to a non-technical audience and who is quality driven and attentive to details?

If so, we appreciate conscientious individuals who function well in a team-oriented environment delivering a fantastic customer and company experience – someone just like you!

Position summary

The Systems Engineer provides NWG Solutions clients with on-site and remote IT support for installation and maintenance of Microsoft Server and Workstation operating systems and applications in a LAN/WAN environment. Responsibilities include implementation of NWG Solutions market leading technology providing our clients with a full suite of remote services to facilitate hardware, software and network fault monitoring and resolution.

An NWG Solutions Systems Engineer provides our clients with critical on-site and remote IT support, including consultation, repair and maintenance of workstations, servers, and networking equipment, along with the implementation and management of NWG Solutions’ market-leading suite of monitoring and security services.

Primary responsibilities:

• Network design, installation and maintenance
• Data backup, recovery, and cloud-based storage management
• Implement and maintain Virtual Machine and Remote Desktop technology
• Anti-virus service, detection and remediation
• Microsoft Exchange and cloud email systems installation, migration and maintenance

• Implementation and maintenance of IT infrastructure, including workstations, servers, and network.
• Administration of clients’ Active Directory, Exchange, Office 365, Sharepoint, and other centrally-managed products.
• Support client business-critical software and hardware
• Configuration and management of NWG Solutions’ monitoring and security services, including server and workstation hardware and operating system monitoring, anti-virus, and security update services

Professional Experience and Qualifications:

• At least 3-5 years’ experience in an IT support role
• Microsoft Server operating systems
• Unmanaged and managed switch technology supporting VLAN’s, subnets and VPNs
• Wireless network access point technology
• Experience with Microsoft Cloud Services
• Server, workstation and cloud-based email and office applications
• Vendor technology from Microsoft, Cisco, Dell, Ubiquiti, RMM, etc.
• Microsoft and Cisco certifications preferred but not required
• Linux and OS X experience a plus
• At least 3-5 years’ experience in an IT support role
• Microsoft server and workstation operating systems
• Microsoft Active Directory administration
• Microsoft Exchange management
• An understanding of network management, including VLANs, VPNs, NATs, and firewall policies
• Microsoft Office 365 technology, including Exchange Online, Sharepoint Online, and Azure
• Must have a valid driver’s license

Personal Skill Set Requirements:

• Ability to interact with customers in a polite and professional manner
• Strong analytical and troubleshooting skills
• Ability to assess situations quickly and thoroughly
• Ability to work within varied client environments
• Excellent communication and documentation skills
• Ability to communicate technical information to a non-technical audience
• Work autonomously while maintaining communications with co-workers and clients
• Demonstrate integrity, fairness, and a strong sense of team spirit

We offer a very competitive employment package that includes:

• Employer-paid health and dental insurance
• 401k plan
• Continuing education re-imbursement
• Employer paid Microsoft certifications with bonuses for completion
• Unlimited PTO!