NWRTW, a leading provider of comprehensive and objective work-related rehabilitation and evaluation services in Washington State since June 2007, is seeking an experienced medical/therapy scheduler for our CARF accredited multidisciplinary clinic.

What you will do:

• Coordinate patient schedules with providers, interpreters, and patients.
• Schedule patient appointments for all disciplines within our Occupational Rehabilitation Program (ORP).
• Answer phone calls, emails, SLACK, and text messages related to scheduling.
• Able to coordinate and/or adjust complex (multi-discipline) appointments when necessary.
• Provide back-up support to reception as needed.
• Maintain a constantly positive professional image for the clinic, both in behavior and appearance.
• Verify eligibility of insurance coverage prior to scheduling patients as needed.
• Perform other administrative duties as assigned.

Qualifications:

• Possess a pleasant telephone manner and the ability to remain so, even in stressful situations.
• Display primary interest in internal and external customer relations and maintain a standard of exceptional courtesy, friendliness, and respect for others always.
• Able to communicate in a clear and concise manner with providers, co-workers, patients, interpreters, stakeholders, and the general public in person, over the phone, and through written correspondence.
• Proficient use of Microsoft Office applications such as Outlook, Word, and Excel.
• Experience in Electronic Medical scheduling is a significant plus.
• Knowledge of medical terminology.
• Excellent organizational skills, high attention to detail and accuracy, able to multitask, and prioritize.
• Able to maintain clinical and administrative records in accordance with NWRTW clinical practices, professional standards, and HIPPA guidelines.
• Positive attitude, team player, reliable, and punctual.
• Able to thrive and problem solve in a fast-paced environment.
• Receive and implement constructive feedback with a positive attitude.
• Demonstrate flexibility as needs, priorities, tasks, and procedures may change.
• High school diploma or GED required; AA degree in a health-related field desired.
• Bilingual in English and Spanish (required)

Work Experience

Requires at least 2 years of relevant clerical or customer service experience (preferably in a hospital or clinic setting).

Prefer 1 year medical scheduling experience.

Our MAA/Scheduler position requires rapid, regular, and proactive communication to schedule and re-schedule client appointments while ensuring coordinated communication between the client, therapists, and external stakeholders (doctors, insurance representatives, and other external healthcare providers).

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• Health Insurance
• Dental
• Vision
• Life
• 4 weeks PTO (Accrued)
• Retirement with company match (SIMPLE IRA)
• M-F work week
• An excellent work environment with friendly co-workers