We are seeking a dedicated and detail-oriented Collections Specialist to join our team. The ideal candidate will be responsible for mitigating risk through the resolution of clients' past-due balances. This role ensures that a quality product is delivered to the branch and client in an accurate and timely manner and that all branches and clients receive a high degree of quality service.

Key Responsibilities:

• Mitigate risk by resolving clients' past-due balances.
• Deliver a quality product to the branch and client accurately and timely.
• Support branches and clients with a high degree of quality service.
• Answer inbound calls to resolve past-due balances and meet daily collections and call goals.
• Initiate calls to clients based on risk to resolve outstanding receivables.
• Make decisions to release or hold at-risk accounts based on established policies and procedures.
• Research EFT transactions returned from the bank to recollect funds owed by the client.
• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency.
• Escalate client issues to appropriate departments to ensure timely collection on accounts.
• Maintain daily call requirements based on the forecast provided to ensure standards are met.

Requirements:

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and make informed decisions.
• Proficiency in researching and resolving financial discrepancies.
• Experience in a collections role is preferred.

Job Types: Full-time, Contract

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Insurance collections: 1 year (Required)

Ability to Commute:

• Rochester, NY 14623 (Required)

Work Location: In person