Property Administration Training Manager

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are custom designed based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Deputy Director of Professional Development and Technology Training, the Property Administration Training (PAT) Manager, will be the founding leader of this new unit. Property Administration Training consolidates and formalizes a host of trainings for roles that directly serve NYCHA properties, including but not exclusively, Housing Assistants, Neighborhood Contract Administrators, Neighborhood Administrators, Neighborhood Planners, Property Managers, Property Management Secretaries and Receptionists. The PAT Manager will build the unit from concept to implementation, including staffing and developing training curricula for relevant titles. NYCHA L&D seeks an experienced administrator with an entrepreneurial and collaborative work style to establish this highly desired new unit.

Responsibilities include, but are not limited to the following:
1. Direct, supervise and coordinate the staff of a major area site office responsible for the management and maintenance of City-owned property.
2. Oversee development of training intended to address difficult real estate management problems and projects.
3. Develop, recommend and implement relevant policies and procedures to improve the administration of property management at NYCHA.
4. Monitor performance goals, key indicators, project plans, and budgets.
5. Manage the scheduling of all Property Administration training programs.
6. Coordinate and conduct needs analysis to ascertain training needs and employee skills gaps.
7. Liaise with operational leaders throughout NYCHA on curricula development of Property Administration courses.
8. Hire, coach and evaluate PAT staff, including permanent and contract workers.
9. Assist with development of, and routine updating of training content.
10. Facilitate training as necessary or serve in the absence of the Deputy Director when needed.
11. Serve as lead or key stakeholder in relevant working groups and in special projects as necessary.
12. Perform other related duties as required.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:

https://bit.ly/55aProgram

Additional Information:
1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must
be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or

2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.

To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.

To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.

To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

Preferred Skills

1. Subject Matter Expertise: Has a robust knowledge of and experience with Managerial and Leadership Training. 2. Adult Learning: Understands and can apply principles of adult learning to training development and delivery. 3, Training Delivery: Delivers informal and formal learning solutions in a manner that is both engaging and effective. 4. Learning Technologies: Applies a variety of learning technologies to address specific learning needs. 5. Coaching: Applies a systematic process to improve others’ ability to set goals, take-action, and maximize strengths. The successful candidate has extensive experience in Leadership Development and familiarity with NYCHA standard operating procedures, and is an effective communicator, highly organized, and possess strong project management and partnership management skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.