Position Summary:
We have an exciting opportunity to join our team as a Billing Supervisor-Payments and Credits.
Reporting to the Assistant Director, Payments and Credits, the FGP Billing Supervisor, Payments and Credits is an important role within the Central Business Office (CBO). This position provides financial and/or operational analyses and reports, and significantly contributes to the overall success for payment and credit goals and initiatives. The FGP Billing Supervisor, Payments and Credits is a knowledgeable and capable team member that provides assistance, guidance, and training to direct reports within the assigned revenue cycle areas. This role is accountable to the Assistant Director, Payments and credits for the tasks, activities, and success of assigned direct reports. The FGP Billing Supervior, Payments and Credits also serves as a resource for team members, other FGP staff, and oversees offshore staff inquiries, assistance, and clarifications. This role provides direct support to the Assistant Director, Payments and Credits and is responsible for assigned tasks and projects with a focus on identifying opportunities for improvement as a part of the revenue cycle team.

Job Responsibilities:

• Perform other duties as needed.
• Manage a team responsible for performing important payments and credits functions. Monitors reports and work queues, troubleshoots and provides guidance whenever needed.
• Identify issues and suggest improvements and available tools to staff to address issues. Escalate issues as needed to the Assistand Dirctor, Payments and Credits and FGP Leadership
• Interact with payors as it relates to payments and credits.
• Interacts with revenue cycle leadership and staff seeking solutions to payments and credits issues with their practices.
• Act as a resource to Accounts Receiveable and Customer Service staff resolving payments and credits issues as they arise.
• Review and respond to practice inquiries following CBO guidelines.
• Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality.
• Meet CBO quality and turnaround time targets.
• Analyze issues to identify trends in payment posting, credit, and correspondence volumes to focus improvement initiatives.
• Take initiative to teach and share new information and provide constructive feedback; Communicate delays and workqueue issues to management daily.
• Serve as a liaison to the offshore payments and credits teams for questions, data request, and other inquiries. Review daily reports sent by offshore team to provide clarifications, monitor workflows and productivity, and inform the Assistant Director and FGP leadership of unfavorable trends
• Meet or exceed the accountabilities of the Team Leads, Payments and Credits and serve as a role model and resource to all team members.
• May assist with leading and coordinating the FGP Payments and Credits daily and weekly offshore calls.
• Demonstrate a significant level of expertise in subject matter to assist and mentor entry-level billing staff, support the operations lead/supervisor in managing day-to-day team activities against scope and timeline, and ensure timely reporting of activities. Provide feedback and contribute to employee performance reviews.
• Delegate, coordinate, and evaluate the work of the Team Leads and/or Billing Representatives. Communicate responsibilities and expected performance to staff.
• Determine and establish the explanation to complex payments and credits, issues, and questions not covered by specific instructions or common practice.
• Create, edit, and update Payments and Credit process documents as needed to ensure accuracy and evolution to current use and standards.
• Review outstanding Clearing Accounts balances and design strategies for staff to reduce and/or minimize these balances.
• Compile statistical data as requested and reports data as needed to appropriate parties. Prepare reports and analyses to assist in identification of payment and credit variances, and any other issues identified by Management.

Minimum Qualifications:
To qualify you must have a Bachelors Degree with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience. Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills. Arrive on time for work and meetings. Ability to develop and maintain effective working relationships with staff and other internal customers. High level of knowledge for reviewing payments and credits, preparing and presenting analyses, and in-staff education. Knowledge of medical terminology essential. Familiar with standard office equipment.
Light, accurate keyboarding skills required. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding.Basic knowledge of Excel required. Candidates are required to pass the Excel skills assessment prior to onboarding