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Position Summary :
We have an exciting opportunity to join our team as a Customer Service Representative.
Act as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and / or electronic messages and follow-up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management.
Follow established protocols / scripts and handle issues in prescribed timelines but use independent judgement to resolve patient inquiries to maintain high-levels of patient satisfaction.
The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy and professionalism as a part of the revenue cycle team.
Job Responsibilities :
Routes calls to other teams as needed.
Minimum Qualifications :
To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties;
English usage, grammar and spelling; basic math; 2 years experience in a similar role.
Light, accurate keyboarding skills required. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding.
Good Customer Service skills are required. Candidates are required to pass a Customer Service scenario assessment prior to onboarding.
Preferred Qualifications :
Epic systems experience preferred
Microsoft Office experience preferred
Strong PC skills preferred
Recent experience in a major inbound call center preferred
Foreign language preferred
Some knowledge of CPT and ICD10 preferred
Some knowledge of Healthcare / professional billing revenue cycle preferred
NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
We require applications to be completed online.
If you wish to view NYU Langone Florida’s EEO policies, please click here . Please click here to view the Federal EEO is the law poster or visit https : / / www.
dol.gov / ofccp / regs / compliance / posters / ofccpost.htm for more information.
Required Skills
Required Experience
Minimum Qualifications :
To qualify you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties;
English usage, grammar and spelling; basic math; 2 years experience in a similar role.
Light, accurate keyboarding skills required. Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding.
Good Customer Service skills are required. Candidates are required to pass a Customer Service scenario assessment prior to onboarding.
Preferred Qualifications :
Epic systems experience preferred
Microsoft Office experience preferred
Strong PC skills preferred
Recent experience in a major inbound call center preferred
Foreign language preferred
Some knowledge of CPT and ICD10 preferred
Last updated : 2024-06-22
Full Time
$38k-47k (estimate)
06/24/2024
06/28/2024
The job skills required for Customer service include Customer Service, Call Center, Billing, Microsoft Office, Empathy, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.