Position Summary

With guidance from Learning and Development (L&D) Leadership, the L&D Specialist enhances the centralized training and on-the-job support infrastructure for the NYU FGP Central Billing Office and Patient Access Center.

Proficiency in designing, developing, and facilitating training is essential. Additionally, the Specialist will curate and uphold reference materials for various purposes, including new hires, refreshers, performance improvement, and staff development.

Responsibilities

Collaborate with L&D leadership and team to identify and assess training needs for staff.

Assist in designing and developing training interventions and materials.

Participate in training design and development sessions.

Ensure training aligns with organizational goals and values.

Work with management to validate objectives and develop content.

Modify instructional materials based on feedback.

Collaborate with Quality and Operations leadership to ensure combined efforts for employee success.

Develop additional training and reference materials, including course outlines, presentations, eLearning content, and assessments.

Create learner activities, checklists, quizzes, and simulations.

Develop online documentation and job aids.

Conduct webinars and eLearning sessions as assigned.

Deliver classroom training to a designated audience.

Set up the training room and coordinate equipment.

Provide feedback to new hires throughout training.

Identify low performers and communicate with management.

Support job performance with quick references and documentation.

Manage training and reference content in a centralized repository.

Format and create content per the repository's design.

Maintain and upload new information as assigned.

Assist in monitoring content requests and user access.

Perform training administrative functions, including maintaining class schedules and LMS records.

Keep rosters for class enrollment current.

Provide and record training reports and course survey results.

Coordinate with staff for improvement initiatives and participate in QA initiatives.

Meet regularly with L&D team.

Assist in interventions for low-achieving learners.

Participate in QA and performance monitoring activities.

Identify issues affecting future training and modify materials as needed.

Perform other duties as assigned.

Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy C.

A.R.E.S. (Connect, Align, Respond, Ensure, and Sign-Off).

Minimum Qualifications :

To qualify you must have an Associates Degree or a high school diploma and equivalent experience. Must have one year of learning and development experience and two years of facilitation experience.

Must have strong verbal and written communication skills. Demonstrate strong interpersonal skills and ability to analyze issues quickly and identify the best solutions.

Demonstrate the ability to present information in a classroom or remote setting. Be a high-performing PC user with basic Microsoft Excel, PowerPoint, and Word knowledge .

Preferred healthcare background within a Customer Service, Professional Billing, or Contact Center setting.

Preferred Qualifications :

Healthcare background preferred within a Customer Service, Professional Billing, or Contact Center setting.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

We require applications to be completed online.

If you wish to view NYU Langone Florida’s EEO policies, please click here . Please click here to view the Federal EEO is the law poster or visit https : / / www.

dol.gov / ofccp / regs / compliance / posters / ofccpost.htm for more information.

Required Skills

Required Experience

Last updated : 2024-05-25