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Exciting Opportunity at Orange County's Credit Union
CREDIT UNION’S PURPOSE: Simple Banking. For People, Not Profit.
CREDIT UNION’S CORE VALUES: Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun
Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace! As a leading financial service provider with over 80 years of experience serving 123,000 members, Orange County's Credit Union is currently $2 billion in assets & growing.
Your Benefits Start Day 1- Generous Benefits Including:
POSITION SUMMARY: The MX Digital Delivery Specialist acts as a liaison to both internal Associates and external Members regarding matters related to the delivery of digital solutions. Supports the creation of Member value by utilizing a Data-Driven, Member-Centric approach to decision making and ensures exceptional service experiences for both internal and external Members. This position will also contribute to the overall success of the Member Experience Teams by representing the “Voice of the Member”, ensuring that the Member’s perspective is at the center of every decision made in all Member-facing, organization-wide initiatives.
The Experience You Will Bring
Business Practices
Evaluate processes, policies, and procedures to ensure they’re efficient, frictionless, and in the Members’ best interest.
Member-Centered Design
Place Members’ needs at the core of our development lifecycle from inception to delivery, to ensure seamless, personalized, and simple experiences.
Digital Banking Support/Research/Escalated issues/Problem Resolution
User Acceptance Testing
New Member Enrollment
Qualification:
Experience/ Training/ Education:
Base Pay Range:
The targeted hourly range is $24.00 per hour to $27.00 per hour. Final offer will be determined based on experience, education, training/certifications and specialized skills.
We perform thorough background checks, credit checks and pre-employment drug screening. EOE
Full Time
$52k-64k (estimate)
06/19/2024
08/30/2024