Essential Job Duties and Responsibilities:

1. Provide support to call center team as needed with customer related order processing, problem resolution, and administrative support
2. Process customer orders via phone, email, web, etc. with a high attention to detail and accuracy
3. Track and resolve customer complaints regarding incorrect or delayed shipments
4. Manage the tracking of customer inquiries, orders, and tracking the feedback from these customers. Building a checks and balance system.
5. Provide general administrative office support for office staff.
6. Other related duties as assigned by management.

Education and Experience Requirements:

• High School Diploma or GED preferred
• Must be at least 16 years of age
• Experience in call center, ordering and logistics, customer service, and general office is preferred

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills
• Comfortable in Microsoft Office applications
• Leadership, ethical conduct and Diversity/Inclusion
• Analysis and problem-solving ability
• Personal effectiveness and credibility
• Ability to read, write, and speak English proficiently
• Ability to use a computer and headset

Physical Demands:

• Ability to complete repetitive motions throughout designated shift
• Ability to stand, sit, and walk for extended periods of time throughout shift

Working conditions:

FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds. Incumbent must be able to work in an office with minimal hazards. Exposure to allergens such as tree nuts, sesame seeds, and dairy (milk, eggs, wheat and soy). As O&H Danish Bakery provides a highly seasonal peak product offering, some weekends and extended work hours are necessary around major US holidays (Christmas, Thanksgiving, Easter etc).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is an office-based position. The colleague may perform work-related travel.