Customer Service RepresentativeJoin the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 107 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.Essential Duties and Responsibilities: • Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations. • Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force. • Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc. • Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements. • Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible. • Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise. • General Office Duties Experience, Skills and Qualifications:• 1-2 years experience in a role requiring extensive customer interaction. • Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully. • Excellent communication skills, both written and oral. • Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required. • Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously • H.S. diploma or GED/equivalent preferred. • Basic English language proficiency (reading, writing and verbal) is requiredhttp://www.oakharborbenefits.com/full-time-regular-employees.htmlOak Harbor Freight Lines is an Equal Opportunity Employer