Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

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Position Summary

The Customer Services Manager is responsible for engaging with key customers by building and preserving solid trusting relationships.

This position will plan, direct and manage customer service initiatives, while being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes while providing a high level of day-to-day support to their assigned clients to ensure maximum client satisfaction.

This role will pay a salary of $57,000 to $65,000.

Benefits for FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Sept 30, 2024

About the Venue

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.

6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.

Responsibilities

• Provides direction between trades, infrastructure team, internal and external customers to ensure timely and efficient delivery of services.
• Manages workflow and schedule deadlines for their assigned event / client.
• Manage service order process for all assigned shows / clients.
• Works independently with the customer to answer questions, provide solutions and resolve issues with service delivery.
• Manage service pricing and process modifications.
• Supply best in class customer experience.
• Collect, analyze, and interpret customer interactions data to identify insights requirements and information useful in optimizing customer experience.

Qualifications

• 3-5 years’ experience in a customer service / hospitality role
• High School diploma or equivalent. Bachelor’s degree in business related field preferred.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
• Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.
• Ability to work event nights, weekends and holidays as required.
• Basic understanding of telecommunications, internet services and other event related technologies preferred.
• Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
• Excellent verbal, written and communication skills

Last updated : 2024-07-29