Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Director of Event Services will oversee the Events and Staffing Departments. This individual will manage every aspect of the front of the house operations across the entire orgainization from the advance planning stages through the end of the event; this position will recruit, train, motivate, and evaluate all front of house staff. This person will also coordinate all local public safety officials to ensure all events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and client satisfaction.

This role will pay a salary of $90,000 to $110,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

job expires 9/30/2024

Responsibilities

• Daily monitoring of the Service Department, including Operations and Staff.
• Provide strategic direction for the Service team.
• Work closely with the Sales, Production and Culinary teams to ensure the service, food and beverage experience is at the level of service for the most highly rated events in Philadelphia.
• Formulate and monitor department goals.
• Provide leadership, direction, training and support for the Service team
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Handle all guest and associate interactions with the highest level of hospitality and professionalism.
• Maintain proper staffing levels by sourcing, interviewing and hiring qualified candidates who embody the core values of Brulee through the Staffing Department
• Assure that all new hires are trained to standards and successfully complete training requirements.
• Participate in ongoing staff meetings to discuss personnel, operational and service related issues.
• Ensure that all employees maintain a neat, clean and well-groomed appearance per Brulee standards.
• Carry out supervisory responsibilities in accordance with company philosophy, policies and applicable laws.
• Select, train, motivate and evaluate front of house staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Responsible for planning, coordinating, and facilitating the logistics of events throughout the orgainization; act as liaison for all parties involved in the event
• Timely and accurately communicate with staff all requirements necessary for the events
• Prepare event estimates as determined by requirements using the annual budget as a guide
• Detail events for leadership approval and internal communication by managing events through Event online software
• Coordinate event seating layouts when necessary
• Coordinate event requirements with unit General Managers and Sales Managers
• Oversee service operations, ensuring reporting, and methodology are following accepted departmental standards
• Support sales department to maximize financial profitability
• Prepare data sheets for building personnel prior to each event
• Present event previews/reviews in weekly BEO and Staff meetings
• Develop and control event budgets for large events (300 people ) including preparing pre-show event financial estimates and completing post-show financial settlements.
• Deliver timely and accurate event information to the finance department for settlement/invoicing
• Exercise discretion and utilize independent decision making during events that will best represent Brulee and serve the unit as well as the client.
• Troubleshoot during event preparation and during events to ensure that all event setups are correct 
• Oversee all production, set up, event staff, and event-related contract services
• Review work schedules for event staff and ensure staffing department is in compliance.
• Communicates in a timely fashion any/all problems and proposed solutions to the unit General Manager, Sales Manager and if necessary the Director of Operations and the Vice President
• Prepares and/or Reviews event reports noting attendance, times, significant problems, etc.
• Interacts with other facility staff in a courteous, cooperative, and professional manner

Qualifications

• Minimum 5-7 years of previous event operations and supervisory experience at an orgainization with similar service, guest relations and operational standards.
• Extensive and practiced knowledge high-end catering and event service standards.
• Proven track record of success within the hospitality industry.
• Strong understanding of Events market in Philadelphia.
• Must be fluent in English. Helpful if conversant in Spanish.
• Ability to read, analyze and interpret general business documents, safety rules, professional journals, technical procedures, and governmental regulations.
• Ability to compose reports, business correspondence, task lists and procedure manuals.
• Ability to effectively present information and respond to questions from managers, team members and guests.
• Ability to apply creative solutions to practical problems and situations where limited standardization exists.
• Ability to remain flexible in determining a variety of problem solving approaches. The employee must have the ability to maintain emotionally healthy composure and professionalism in stressful situations.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Exceptional customer service, interpersonal, written, and verbal communication skills.
• Experience in a fast paced environment and ability to multi-task and work under pressure while still being detail oriented and personable.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• A significant portion of the work day requires walking and standing.
• Must have proper employment authorization needed to work in the United States.
• Bachelor’s degree in a related field from an accredited college/university with major coursework in management, marketing, business administration or related field preferred
• Proficient in the use of Microsoft Office programs.
• Knowledge of operational characteristics of events, including management and control techniques; fire and public safety regulations, food service practices
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make decisions in a fast paced high pressure environment with strong attention to detail and organization
• Ability to work independently and as part of a team
• Event management experience highly preferred.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.