49 Guest service supervisor Jobs in Orlando, FL
Oak View Group is Hiring a Guest service supervisor Near Orlando, FL
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Guest Services Supervisor is responsible for recognizing and addressing situations involving guest relations, staff issues, crowd management and safety concerns.
The Guest Services Supervisor will assist the Event Managers in maintaining a safe and enjoyable environment for all guests.
This role will pay an hourly rate between $16.50
Benefits for PT roles : 401(k) savings plan and 401(k) matching.
This position will remain open until Sept 30, 2024
About the Venue
Addition Financial Arena is a 252,000 square foot multipurpose, air-conditioned facility that opened in September state-of-the-art facility houses 17,000 square feet of exhibition space which can be utilized for basketball oradapted for various sports such as volleyball, wrestling, gymnastics, cheerleading, boxing, MMA, and weightlifting.
Thearena facility can also be transformed for concerts and banquets or as a convention / trade show event. Suites, meetingrooms, locker / dressing rooms, a training room, kitchen, and seven concession stands are also housed in the facility.
Responsibilities
- Guide event staff in job performance
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues.
- Be proactive
- Check in with event staff and ensure they receive breaks
- Monitor key areas during ingress and egress at various times during an event
- Complete all necessary documentation for staff and patron issues
- Assist the Event Manager in event preparations prior, during and after each event
Qualifications
- Must be available for at least ½ of all events occurring within each month
- Experience in customer service
- Experience in managing staff
- Ability to manage high stress situations
- Able to be on feet for long periods of time
- Must have a professional demeanor and a positive attitude
- Will be subject to a performance review after 1-2 months of service
Last updated : 2024-08-17
Job Summary
Full Time
$64k-83k (estimate)
08/18/2024
11/14/2024
oakviewretirement.com
<25
The job skills required for Guest service supervisor include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service supervisor positions, which can be used as a reference in future career path planning. As a Guest service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service supervisor. You can explore the career advancement for a Guest service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
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