Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at?OakViewGroup.com, and follow OVG on?Facebook,?Instagram,?Twitter, and?LinkedIn.

Under direct supervision of the Guest Services Director and Manager, our Guest Services Premium Club Supervisor is responsible for setting up and maintaining the look and feel of our 3 Premium Club locations. The candidate must also provide an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset.

This role will pay an hourly wage of $26

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Job expires 7/29/2024

#4 Worldwide Highest Grossing Venue - Billboard

#4 Venue of the Year in North America Venues Now

CFG Bank Arena is a 13,000 seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior faade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100 shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Essential Duties & Responsibilities:

• Provide consistent, world-class hospitality throughout all premium spaces and clubs with an attention to detail regarding cleanliness, staff uniforms, etc.
• Arrive on site approximately 2 hours before doors to stage the clubs as needed.
• Ability to work the majority of events.
• Function as a supervisor within the Guest Services Department on days when the Clubs are not in use.
• Assure club wristbands are distributed as required to all designated entrances to clubs.
• Conduct pre-event walk throughs of premium spaces / clubs to ensure expectations are met for premium members and other guests.
• Proactively welcome and assist guests.
• Identify opportunities to create memorable experiences and lasting relationships with members.
• Understand, retain, and communicate safety and security measures.
• Display professional demeanor including positive body language and effective communication.
• Works to resolve guests complaints and concerns in accordance with the arenas policies and procedures.
• Manage lines and provide directions to premium locations and other arena amenities.
• Collaborate with Premium Services department and Marketing Department to ensure all expectations are met within designated spaces for guest satisfaction.
• Reports on any needed repair or replacement of any equipment located in the clubs.
• Facilitate use of a Club Checklist.
• Complete and submit to the Guest Services Director a Post Event Analysis of the event related to the Clubs.
• Stock as needed complimentary restroom items such as mints and personal care items in both Mens and Womens restroom.
• Assure that clubs are prepared for guests by making sure lights are dimmed, music is on and signage is lit.
• Confirm that all televisions are on and properly functioning.
• Check that Candy Cart has been stocked by Food and Beverage personnel in the Fearless Club
• Other duties as assigned.
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.

Required Experience & Qualifications:

• At least two (2) years prior experience within a hospitality, sports, entertainment, or related field
• Experience in a high-profile customer service-based industry is preferred.
• 75% event availability commitment
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism.
• Proactive self-starter and able to work collaboratively.

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Will be required to remain 30 minutes after the end of the event.
• Extensive time spent with moderate to loud noises.
• Frequent bending, standing for long periods of time, extensive walking through the building.
• Working conditions can be very cold and very warm, must be able to tolerate working in hot and cold environments

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.