Overview

The Manager, Parking & Mobility will be responsible for leading, developing and managing parking and transportation operations for CFG Bank Arena. This individual will also develop operational strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of our Clients and the department. The role will work with stakeholders to develop and implement a strategic parking plan utilizing industry best practices. This position requires a leader who can provide innovation in the development, planning, and implementation of our parking and mobility strategies. The Manager, Parking & Mobility reports directly to the General Manager, Operations. 

This role will pay a salary of $80,000 to $90,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

ESSENTIAL FUNCTIONS: (including, but not limited to…)

• Ensure operational excellence and high-quality service by developing and implementing efficient procedures with emphasis on continual improvement.
• Perform managerial responsibilities in accordance with the department's policies, procedures and applicable laws.
• Hire, develop, train, and support team of parking attendants and supervisors.
• Responsible for maintaining department operations (e.g. payroll, event operations, supervisor schedules, generating of reports, etc.).
• Provide input and analysis to department with regard to developing and monitoring the budget.
• Develop, approve, and implement department policies, procedures, and reports and train staff on changes.
• Assess and determine departmental needs, provide quotes, create purchase orders, and make recommendations to management for approval.
• Responsible for making sure all event materials (signs, barricades, cones, etc.) are in sufficient supply; in working order and appropriately dispersed and returned for all events. 
• Assist other departments when needed to ensure our guests’ experiences are extraordinary and memorable. Address complaints and resolve issues with colleagues and guests.
• Act as department and company representative in internal and external meetings.
• Perform routine audits, including revenue, PARCS system, and operational audits.
• Review/analyze guest surveys and other performance measures to maximize operational performance.

Qualifications

• 3-5 years of experience in parking/transportation management, event management preferred.
• Knowledge of parking revenue management systems.
• Knowledge of Microsoft Office Suite.
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.
• Must be comfortable working with the public and have strong interpersonal and communications skills.
• Valid driver license required.