Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Ticket Seller position is primarily responsible for assisting patrons related to ticket sales, will call, digital ticketing, parking, and customer service. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.

This role will pay an hourly wage of $14.00 to $16. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 7/31/2024

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. 

Responsibilities

• Opens and or closes ticket window as required.
• Know basic operations of the ticketing system.
• Courteously answer questions concerning prices, seating, and events.
• Understand seating charts and configurations of each venue.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Handle cash and credit card transactions accurately in accordance with company policies.
• Demonstrates excellent customer service skills by responding to customer needs.
• Able to work independently and handle most box office questions without assistance.
• Knows, understands, and informs customers of the refund/exchange policy.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to supervisor for audit.
• Maintain confidentiality.
• Other duties as assigned.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED (or any equivalent combination of education and experience).
• Prior customer service experience is preferred.
• Access to reliable transportation. 
• Must be able to work shifts including nights, weekends, and holidays dependent on events schedule.
• Stand and walk for four to six hours at a time. 
• Ability to work independently and as part of a team.
• Can communicate effectively in English, both verbally and in writing.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Has ability to count money, make change accurately.
• Ability to input data into a computer to record sales transactions.
• Basic computer skills in typing, data entry, with Microsoft Office products and internet platforms.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.