The Supervisor, Administrative Operations position is responsible for overseeing day to day operations of the ObjectiveConnect Team. This position is engaged with all individuals on a daily basis ensuring attendance, performance and productivity standards are met. The position is responsible for ensuring team members follow all compliance with protocols and overall clinical objectives. This position will also be responsible for partnering with Sr. Director expanding the ObjectiveConnect program while assisting with development and management of the program.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Review inbound/outbound calls and text messages performing weekly quality reviews
• Answer questions from staff and provide guidance and feedback
• Conduct weekly 1:1’s with team members
• Conduct weekly team meeting organizing agenda items/setting up training as necessary
• Onboarding and coordination of training/shadowing for new team members
• Ensure achievement of daily recruitment goals
• Manage attendance ensuring team adheres to our Attendance Policy
• Delivering and coaching through support of corrective action plan as necessary
• Participate in process improvement as a part of the ObjectiveConnect team
• Assist in creating best practices for site operations support
• Provide phone support as necessary for patients and to handle escalated callers
• Additional duties as assigned

• This job requires legal authorization to work in the US. We are not currently accepting work visas. ObjectiveHealth is an EEO Employer and an E-Verify participant.
• Excellent communication skills
• Excellent organizational and leadership skills
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Exhibit proficiency with ObjectiveScreen utilization
• Exhibit proficiency with various EHR systems
• Exhibit proficiency with Microsoft Office Products (Office, Excel, PowerPoint)
• Proficient in building relationships
• Manage team fairly and effectively
• Proficient at managing incoming information (i.e. documentation)

What We Offer

Competitive compensation, 401(k) with Company match, a clear career pathway for advancement within the Company, Short- and Long-Term Disability, Health Savings and Flexible Spending Accounts, Health, Dental and Vision insurance Plans, Generous PTO, Adoption Assistance, Paid Holidays, and a wide selection of other voluntary benefits.