Description

Job Summary:
The BDC Coordinator is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and Delivery entries in the database.

Responsibilities to Include:

• Input all appointments in a timely manner.
• Input of manager confirmation calls.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering customer questions in regards to logistics and scheduling.
• Help solve computer software and input problems, insuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Check and maintain stock of copy paper, customer invoices, and work orders.
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.

Physical Demands: Frequent twisting and/or turning of trunk, reaching, and handling of objects; intermittent standing, walking, and sitting; infrequent stooping, kneeling, crouching, and lifting of 10 lbs or less.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Qualifications