3 Shift Manager Front Office Jobs in Atlantic City, NJ
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Shift Manager Front Office
$46k-61k (estimate)
Full Time
6 Days Ago
Ocean Casino Resort is Hiring a Shift Manager Front Office Near Atlantic City, NJ
About the Role
The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift.
Position Responsibilities
The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift.
Position Responsibilities
- Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
- Resolves customer complaints in a manner which promotes positive customer relations
- Provides guidance and supervision to supervisors and representatives to ensure courteous guest service
- Ensures the front desk is running smoothly and efficiently on an assigned shift
- Evaluates and adjusts complimentary dollars issued in order to maintain customer profitability
- Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
- This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
- Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise & stress related to servicing customers in a fast-paced environment
- Must be able to work holidays, weekends, & flexible shifts/hours
- Ability to effectively communicate in English (Read, Write, Speak & Understand)
- Must be able to lift/push/pull up to 20 pounds
- Computer related experience desired including LMS and ACSC
- Customer service experience is required
- Three to five years' experience in a high volume hotel
- Bachelor's degree from a four-year college or university
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
Job Summary
JOB TYPE
Full Time
SALARY
$46k-61k (estimate)
POST DATE
06/30/2024
EXPIRATION DATE
07/13/2024
WEBSITE
theoceanac.com
HEADQUARTERS
ATLANTIC CITY, NJ
SIZE
3,000 - 7,500
FOUNDED
2018
TYPE
Private
CEO
TERRY GLEBOCKI
REVENUE
$200M - $500M
Related Companies
About Ocean Casino Resort
Ocean Resort Casino owns and operates a chain of resorts that offers dining, accommodation, casinos, golf suites and meeting halls.
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