Ocean House Collection

Director of Housekeeping

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties.

The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The Director of the whole Housekeeping Department including all Housekeeping Managers, Supervisors, Butlers, and housekeeping staff. Oversees all related activities – room cleaning, public space cleaning, laundry services, deep cleaning, renovation, FF&E maintenance, and replacement and housekeeping related guest requests.

The ideal candidate will be experienced in managing a wide range of administrative and hospitality related tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, flexible and enjoy the challenges of supporting a small resort delivering the highest caliber of service to its guests.

The ability to interact with management and staff (at all levels) in a fast-paced luxury environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidence is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all exempt team members may be required to work extended shifts and additional days based on business demands. Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles. Travel may be required and may include some overnight stays. All exempt team members should be responsible for scheduling their time off. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All exempt staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Key Relationships

Internal: This position reports directly to Ocean House Resort Manager.

External: Develop and maintain relationships with outside vendors and contractors.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.

Oversee and direct housekeeping supervisors and staff.

May be asked to function in the absence of senior management to interact with other management personnel and associates to oversee the satisfaction of guests.

Provide performance assessment and developmental opportunities for direct and indirect supervisors and future leaders.

Manage budget and expenses of the housekeeping department, including labor, cost of goods, capital expenditures and revenue opportunities.

Oversee and coordinate the day-to-day activities of the housekeeping department, to include management and training, scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.

Know all housekeeping related safety and emergency procedures for guests and associates and how to act upon them; and understand all accident prevention policies.

Oversee and ensure service standards in the housekeeping department are maintained. consistently to include Ocean House and Forbes 5-Star standards.

Ensure cleanliness, safety and appearance requirements of all rooms and public space areas are maintained daily and inspected regularly.

Work closely and communicate effectively with front office staff to ensure guest check-in and room availability runs as smoothly as possible. Make necessary adjustments to housekeeping assignments as necessary to provide an exceptional guest experience.

Address all guest concerns and bring them and their resolution.

Inform Resort Manager immediately of any emergency situation.

Supervisory tasks include managing the team performance, preparing weekly schedules, training, and developing staff, inventory and purchasing needed products and supplies, conducting daily pre-shift meetings, and completing required reports and payroll.

Manage administrative functions in accordance with established standards including the interviewing and selection process of new staff.

responsible for the productivity and success of the overnight housekeeping team. This includes conducting weekly walk-throughs with the overnight manager and overnight housekeepers to ensure the completion of nightly duties.

Conduct weekly walk-throughs with the Director of Engineering and Resort Manager to ensure the property is always pristine.

Management of vendors performing any third-party housekeeping duties on property.

Supervise the individual performance of the staff taking appropriate corrective action to address deficient conditions, behavior, and work performance.

Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.

Represent the Company with a positive attitude and professional presentation.

Follow sustainability guidelines and practices related to the Company’s sustainability programs.

Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Experience

Organizing resources and establishing priorities,

Effectively and efficiently handling multiple, simultaneous, and complex tasks and projects,

Supervising and training associates at all levels, to include organizing, prioritizing, and scheduling work assignments,

Associate development and performance management and

Information research, analysis, and evaluation.

Intermediate computer skills to include Word, Excel, Power Point, Outlook and email.

Knowledge of office management principles and procedures.

Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.

Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.

Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.

Uphold the Company standards, policies, and procedures.

Prioritize and organize tasks and work area.

Ability to remain calm and resolve problems using good judgement as interpreted by the management.

Work cohesively with co-workers as part of a team.

Maintain confidentiality of guest/employee information and pertinent hotel data

2-year previous luxury hotel operations experience preferred

Qualifications

Bachelor's degrees in related field or equivalent experience required.

Minimum of 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.

Experience with butler services and room service department preferred.

2-year previous luxury hotel operations experience preferred