Ocean Network Express, North America, Inc. is Hiring a Documentation Agent - Supply Chain/Logistics Near Richmond, VA
Job DescriptionJob Family: Service Center Job Title: Agent – Documentation (Richmond)Role Summary:This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation Additional Responsibilities:
Respond to customer requests timely and accurately
Provide a high level of customer service both internally and externally
Ability to handle high volume of daily incoming calls and emails
Ability to maintain and organize specialized functions, coordinating with offshore for completion
Analyze and determine necessity for escalation
Ability to work flexible hours/shifts
Availability to work extended hours including weekends and holidays according to business need
Core Required Skills and Competencies:
Ability to evaluate data, analyze, and problem solve
Ability to multi-task and prioritize
Ability to succeed and thrive when working independently
Highly motivated with the ability to work independently and as a team member
Strong orientation toward achievement at high levels by self
Function-Specific Required Skills and Competencies:
Applies knowledge, procedures, and good judgment with daily decision-making
Attention to detail and accuracy
Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
Responds to customers, accurately, and timely in a caring manner
Strong verbal and written communication skills
Required Minimum Years’ Experience: 0 to 2 function-related Required Minimum Education: Bachelor’s Degree Preferred Company DescriptionOcean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. About Ocean Network Express (ONE)Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.8 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium. For more information, please visit www.one-line.com Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.8 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium. For more information, please visit www.one-line.com