Position Summary

The Service Technician is responsible for providing Oceaneering Mobile Robotics (OMR) customers with onsite technical support for installation and maintenance of new and existing OMR Automated Guided Vehicle (AGV) systems.

The Service Technician excels in electromechanical hardware installation, maintenance, and troubleshooting while exercising a high degree of competency in PLCs, software, and diagnostics processes.

The Service Technician is responsible for working independently onsite with minimal oversight to resolve onsite service tickets and reporting on the service ticket status.

They advise on improvements of processes to the Service Manager.

The Service Technician works closely together with both Installation and Service Teams to ensure optimal performance of the OMR products.

The Service Technician role requires 50-60% travel to various site locations in North America.

Duties & Responsibilities

ESSENTIAL

• Carry out maintenance, repair and installation activities as directed by the assigned Service / Project Manager.
• Travel to project sites on repetitive schedules or (at times) short notice for resolution of technical problems and deficiencies.
• Perform hardware and wiring installation, assembly, repairs, maintenance, and troubleshooting for AGV system components.
• Manage software configuration of parts for assigned maintenance and repair work.
• Document maintenance and repairs process and lessons learned in the OMR ticketing system.
• Perform detailed technical activities onsite such as software configuration, hardware calibration, statistic / log analysis, fault diagnostics by means of testing to assist in the maintenance, repair and / or commissioning of equipment.
• Review requirements, schematics and technical documentation related to the product for resolving technical problems and provide redlines as necessary.
• Observe and study the function of equipment, system operating modes and system performance results to anticipate and correct operational issues.
• Collect, analyze, and summarize system performance data for use in troubleshooting and diagnostics.
• Support engineering in the development of plans for the maintenance and repair of AGV Systems.
• Identify and provide feedback with improvement actions because of repairs, inspections, defect reports, incident investigations etc.
• Provide advice and guidance to customer’s technical staff on the maintenance and operation of the AGV System.
• Professionally represent OMR while onsite executing installation and maintenance tasks.

ADDITIONAL

• Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
• Undertake continuous improvement and special projects as necessary.
• Perform other duties as assigned.

Qualifications

REQUIRED

• High School Graduate or Equivalent.
• Technical degree preferred.
• A minimum of 2-3 years of experience in service or maintenance engineering or similar, preferably in maintaining electromechanical components and systems.
• Proficient written and oral communications in English is essential.
• Availability to work predominantly (50%-60% of time or more) at customer / supplier’s project sites (travel will be required mainly within North America).

DESIRED / COMPETENCIES

• Experience in utilization of hand tools for mechanical assembly and wiring terminations.
• Experience with software tools for configuration, diagnosing and use of PLC’s, controllers, actuators, sensors, and embedded software devices.
• A minimum of 2 years’ experience developing or executing test plans.
• Service oriented with a very strong ethos towards customer satisfaction.
• Demonstrate ability to work independently under pressure, proactive thinker / self-starter.
• Strong analytical, problem solving & decision-making skills.
• Proven ability to quickly learn and understand complex technical topics.
• Knowledge and support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware.
• Excellent written and oral communication, to collect and communicate information effectively.
• Ability to work in the United States.

Last updated : 2024-07-31