18 Sales Support Specialist Jobs in Anaheim, CA
Oceania International is Hiring a Sales Support Specialist Near Anaheim, CA
We are seeking a Sales Support Specialist/CSR to join our dynamic team at Oceania International. This position will play a crucial role in supporting our sales team and customer service team ensuring the smooth operation of our e-commerce platform. You will also be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout their journey with our brands. This position requires a proactive and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.
Main Responsibilities/Functions:Customer Service:
Answer calls and emails in a timely manner to maximize customer satisfaction
Learn and get trained on all our product lines and resolve issues for the customers
Identify and resolve customers’ needs, wants, and issues to ensure satisfaction and retention
Investigate and report claims to shipping carriers, such as UPS, FedEx, USPS
Coordinate pickups and returns between customers and shipping agents and monitor delayed shipments
Scheduled Consultations:Conduct sales consultations Monday to Friday, ensuring all scheduled consultations are promptly attended.
Provide detailed information and guidance on our products during consultations.
CRM Leads Management:Handle all leads assigned through our CRM system.
Search for leads not in the correct "status" section and update accordingly for timely contact.
Quotes And Invoices:Handle all customer requests for quotes and invoices promptly and accurately.
Follow up with old and new leads consistently to facilitate the sales process.
Leave detailed notes after every call for record-keeping and future reference.
Customer Relationship Management:Foster and maintain strong relationships with key clients.
Resolve escalated customer issues and ensure a high level of customer satisfaction.
Deal Management:Create deals and diligently follow up to close sales efficiently.
Source outside sales opportunities from Gmail, Zendesk, and other marketing channels.
Email Handling:Manage ZenDesk sales emails, ensuring all assigned emails are completed before the end of the shift.
Handle emails passed over from other team members promptly.
Provide feedback to enhance product offerings based on customer interactions and market trends.
Purchase Orders, Invoices, Quotes:Complete orders, invoices, and quotes accurately and in a timely manner.
Ensure Shopify records are completed and updated.
Upselling company products.
Manual Invoice Generation:Generate invoices manually using provided quotes, ensuring accuracy in details.
Handle credit card payments for online orders and offline orders through Converge.
Order Tracking:Record all completed sales outside of scheduled consultations.
Keep detailed records of completed orders in Excel, tracking the status of each order
RequirementsQualifications:
Required:3 years of sales and customer support experience required in a similar e-commerce industry
Strong phone and verbal communication skills
Adaptable to different personality types
Proficiency in Microsoft Office Suite and CRM software.
Ability to professionally manage and adapt to customer support incidents
Strong organizational and time-management skills
Ability to multitask
Self-motivated
Ability to identify and resolve problems
Adapt to constantly changing priorities
Preferred:Working experience in Technology, Machining, or Industrial type companies
Working knowledge in our CRM tools Zendesk and NetSuite
Previous experience in upselling
BenefitsJob Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:8 hour shift
Evenings as needed
Monday to Friday
License/Certification:Driver's License (Preferred)
Ability To Commute:Anaheim, CA 92806 (Required)
Ability To Relocate:Anaheim, CA 92806: Relocate before starting work (Required)
Work Location: In person
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Job Summary
Full Time
Durable Manufacturing
$64k-82k (estimate)
01/28/2024
07/12/2024
oceania-inc.com
Lake Forest, CA
<25
Durable Manufacturing
Related Companies
The job skills required for Sales Support Specialist include Sales Support, CRM, Organizational Skills, Written Communication, Communicates Effectively, Outside Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Support Specialist positions, which can be used as a reference in future career path planning. As a Sales Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist. You can explore the career advancement for a Sales Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Specialist job description and responsibilities
Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
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Performs administrative tasks to support the sales team and help them to gain and keep customers.
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Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.
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May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.
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Performing data entry for metrics such as sales and returns.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Specialist jobs
Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.
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All sales support specialist jobs require at least a high school diploma.
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Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.
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3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.
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1 year of experience as a Sales Support Specialist or similar role.
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Step 3: View the best colleges and universities for Sales Support Specialist.
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