147 Customer Success Manager Jobs in San Francisco, CA
odoo is Hiring a Remote Customer Success Manager
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.
Users of the Product
8,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Customer Success Team in San Francisco!
Team Size
15 people
What we expect
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.
The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.
We expect the candidate to be proactive and have a "get it done" spirit.
Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
- Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services
- Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements
- Become the “voice of the customer” and communicate feedback to internal teams
- Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization
- Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value
- Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment
- Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience
- Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement
- Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth
- Qualify new customers to uncover potential growth opportunities
- Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace
Must Have
- Bachelor’s Degree is required - A business-oriented major is a strong plus
- Proficiency in G-Suite applications
- Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!
- Fluency in French (native or professional)
Nice to Have
- Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued
- SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer
- Previous role providing of great aptitude for coordination and keeping organized
What's great about the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
Job Summary
Full Time
IT Outsourcing & Consulting
$85k-112k (estimate)
03/28/2023
05/20/2024
deyarllc.odoo.com
San Francisco, CA
<25
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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