Description

Odyssey House is looking for a Full-Time IT Support Technician!

Summary: You can make a difference in people’s lives and our community! Odyssey House, a 501(c)3 non-profit, is recognized as the best mental health and addiction treatment center in Utah. If you want to expand your experience in the social work and addiction field, we can help! We provide you with opportunities to learn and start a career with flexible schedules to accommodate school and family life. This role is critical to the client and the organization. Odyssey is a large and growing agency and we are BIG on promoting from within. It is common for people who start here to get promoted to full-time or leadership roles. So, come work with the people in our care; it is deeply rewarding!

Job Location: Salt Lake City

Schedule: May require evening and weekend coverage

Pay: $15.00 - $18.00 (Depending on Experience)

Full-Time Benefits:

• $9k per year tuition eligible
• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
• Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 6% after 1 year
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days! 
• Sabbatical Program - where we pay you to take a vacation after 5 years of service! 
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA discounted passes available for your work commute 

The IT Support Technician is an entry-level position to support the basic technical needs of employees at Odyssey House.

The typical duties, tasks, and responsibilities performed by IT Technicians are:

• Provide onsite and remote technical support
• Respond to assigned IT tickets in a timely and professional manner
• Assist the IT team with the creation and management of logins for all systems for new and existing users
• Install, maintain, and support IT equipment for end users
• Help new employees get set up with their workstations if needed
• Train new employees on how to get into their computers, log into Google Workspace and other applications, and use security features when applicable
• Maintain internal logs and record systems
• Help maintain systems owned by the IT department
• Be willing to assist in setting up new sites and working with the IT team on any projects as needed
• Other IT-related duties as assigned

Requirements

Licensure / Education / Prior Experience Required:

• High school diploma or equivalent
• Excellent customer services skills and responsiveness
• Ability to maintain strict confidentiality protocols
• Dependable and reliable
• Great team player, with the ability to coordinate and work with all members of the Odyssey House family
• Proficient in basic computer skills
• Troubleshooting skills and experience
• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification
• Must comply with annual TB tests and Flu (and COVID-19 when available) immunization
• Pass pre-employment drug screen (for federally illegal substances) and be willing to undergo drug screenings as a condition of employment.
• Must meet employment eligibility
• Must be able to work variable shifts as needed
• Must have reliable transportation for commuting between job sites (Odyssey House provides mileage reimbursement)

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and light to moderate physical activity at times. 

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.