Location: Travel between counties served (Orange, Alamance, Durham, Randolph) 

Salary Range: $65,000-$68,000 DOE 

Position Overview: OE Enterprises is a non-profit company with 50 years of experience serving individuals with disabilities in North Carolina. The Community Employment Retention Manager will be responsible for helping people with disabilities maintain competitive employment. This role involves supporting individuals currently employed by providing assistance through assessment, observation, retraining, and other supports to ensure they maintain Competitive Integrated Employment (CIE) at their current job. The goal is to increase the number of individuals with disabilities placed in integrated employment within Orange, Alamance, Randolph, and surrounding counties while decreasing the number of individuals in segregated employment. 

MINIMUM QUALIFICATIONS: The ideal candidate for this position will be a dynamic and innovative leader with a high level of initiative and strong organizational skills. Required qualifications include a Bachelor's degree in Human Services or a closely related field, or alternatively, a substantial professional background with over 10 years of relevant experience. A comprehensive understanding of the NC Medicaid structure and billing processes is essential. Understanding of the American’s with Disability Act (ADA) and SSI/SSDI preferential. The role demands a candidate with exceptional patience, compassion, and the ability to communicate effectively, always ensuring professional interactions. Preferred certifications include CPR/First Aid, Bloodborne Pathogens, Cultural Diversity, and Crisis Intervention, although training can be provided. A valid driver's license with a clean driving record and dependable transportation is necessary. Finally, candidates must successfully pass a pre-employment background check and drug screening.

JOB DUTIES & RESPONSIBILITIES 

• Advocate for participants at the work site, develop and implement service goals to ensure job retention 

• Regularly meet with, observe, and interact with clients to stay informed of any developments or problems to better serve them 

• Create and monitor all service plans for participants through the appropriate Managed Care Organization, Electronic Health Records, and other systems as needed 

• Document time spent and performance toward service goals, as well as all aspects of the job retention process 

• Provide or arrange for case management services for job retention participants, such as advocacy with the Social Security Administration, transportation, and other community agencies 

• Implement educational strategies to assist individuals and their families to make informed decisions about employment 

• Cultivate partnerships with local businesses and provide education on the integration of individuals with disabilities into the workforce 

• Oversee the provision of services, ensuring they adhere to professional standards and comply with relevant laws, regulations, guidelines, and contract requirements 

• Uphold professional service standards and ensure compliance with relevant laws, regulations, and guidelines. Stay informed on regulatory changes from oversight agencies 

• Maintain participant records at all times to ensure compliance with organizational, state, and federal requirements 

• Ensure the accuracy and completion of Electronic Health Records, paper charts, and all information OE is responsible for providing to state and federal stakeholders through their operating systems 

• Cultivate and maintain partnerships with stakeholders such as State Departments, Managed Care Organizations (MCO), and advocacy groups 

• Manage operational budgets, oversee billing processes, and monitor financial activities such as profits and losses, accounts payable, and receivable 

• Maintain accurate data to aid in grant reporting and solicitation, track the strength of the department, and make systematic changes when necessary 

• Lead the recruitment, training, and management of staff, including disciplinary processes when necessary 

• Conduct performance evaluations, provide constructive feedback, and promote skill development 

• Report regularly to senior management on program developments, challenges, and progress 

• Other duties as assigned 

Physical Requirements 

• Able sit and stand for long periods 

• Able to work in varying climate conditions, indoors, outdoors, in cold, or heat 

• Able to drive to various work sites as needed