Primary Responsibilities

Proactively acknowledges and engages every customer in the Print Services area to ensure a positive customer experience.

Utilizes and understands the Office Depot, Inc. selling program to promote the sale of the best solution as well as additional Print Services solutions & products.

Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided.

Drives Print Services sales by supporting all related current programs, new product launches, external marketing strategies, and special initiatives.

Operates all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on-time.

Utilizes communication tools to request assistance within the Print Services area and to coordinate the appropriate service for all customers throughout the store.

• Trains and coaches support staff on the use of new products and tools. Contributes to associate’s development through training, communication, recognition, and support.
• Able to evaluate the size and complexity of orders to determine if a RPF (Regional Print Facility) should be used, per established guidelines.

Completes the Perfect Order form for every non-fax order. Manage high-volume copying / printing and ancillary service production (binding / finishing, etc.).

• Maintains the appearance of the Print Services area in accordance with policy.
• Responsibilities as an External Key Carrier include but are not limited to : ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers.

Performing opening and closing responsibilities including activation and deactivation of the store’s alarm system, cash handling, daily store balancing, and system processing.

Performs other duties as assigned

Qualifications and Requirements :

• High School diploma or equivalent; Bachelors preferred
• Minimum 3 years’ experience and / or training in related field including 2 years retail management experience.
• Minimum two to years management experience or demonstration of skills and learning through an internal development program
• Experience in Print Center Operations
• Basic computer skills
• Must be the subject matter expert in the Print Services area and associated information systems
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information / merchandise through POS register system
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services, and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule

You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics;

Last updated : 2024-06-22