Primary Responsibilities

Sales and Service Excellence : Partner with the management team to drive memorable customer experiences and client satisfaction.

Ensure the execution of Office Depot, Inc. selling techniques and sales training across the store. Foster a sales-focused environment through assisting with the training and development of associates.

Act as a role model for delivering exceptional customer service and product expertise.

Operational Efficiency : Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Assist the General Manager in providing guidance and effective coaching to associates for improved performance.

Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Leadership and Team Development : Provide guidance, direction, and ongoing training to store associates, including Print Services associates.

Facilitate training sessions on the business model and the holistic service offering for clients / customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.

Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.

Other responsibilities as deemed necessary

External Key Carrier Responsibilities : Maintain the safety and security of the building and associates during the absence of other managers.

Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.

Education and Experience :

• High School diploma or equivalent, Bachelors preferred
• Business, Marketing, Retail , or related fields
• Minimum 1-3 years of experience in related field
• Retail, sales, customer facing, and / or supervisory experience preferred
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Experience with Logistics and Freight
• Advanced selling skills
• Must be able to effectively lead and coach others in a professional environment
• Coaches / Motivates, Conflict Management, Problem Solving,
• Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management
• Possess excellent verbal and written communication skills
• Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
• Demonstrated leadership capabilities, with the ability to work independently, as well as with others
• Must be adaptable to a changing environment and focused on driving results
• Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-07-23