Primary Responsibilities

Leadership and Team Development : Provide direction, guidance, and ongoing training to store associates, including Print Services associates to ensure sales and services goals are met.

Facilitate training sessions on the business model and the holistic service offering for clients / customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.

In partnership with the General Manager, support hiring and staffing the store location. Regularly exercises independent judgment when providing input on assessing store associates’ performance, certification(s), and competencies.

Other responsibilities as deemed necessary

Sales and Service Excellence : As a member of the management team, lead the team in driving memorable customer experiences and client satisfaction.

Through your leadership, execute the Office Depot, Inc. selling techniques and sales training across the store personnel.

Foster a sales-focused environment through your leadership by owning the sales and services results. Act as a role model for delivering exceptional customer service and product expertise.

Operational Efficiency : Ensure the team processes merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

Identify areas for process improvement and implement plans to reduce waste and inefficiencies. As a leader in the store, ensure regular loss prevention compliance.

Assist the General Manager with performance management by providing guidance and effective coaching to associates for improved performance.

Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

External Key Carrier Responsibilities : Maintain the safety and security of the building and associates during the absence of other managers.

In partnership with all associates, ensure regular loss prevention compliance. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.

Fulfill responsibilities associated with External Key Carrier designation

Education and Experience :

• High School diploma or equivalent, Bachelors preferred
• Business, Marketing, Retail Management, or another related field preferred
• Minimum 1-3 years of experience in related field
• Minimum two years of experience in retail, including management and / or supervisory role in a sales-driven, customer-oriented company.

Sales experience in a services industry is a plus.

• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Must be able to effectively lead, coach and manage others in a professional environment.
• Ability to positively influence, Coaches / Motivates, Conflict Management, Problem Solving.
• Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management Possess excellent verbal and written communication skills.
• Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner.
• Demonstrated leadership capabilities, with the ability to work independently, as well as with others.
• Must possess sound judgment and people management abilities.
• Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity.
• Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.

Drives for Results, Leading Others, Decision Quality, Business Acumen, Collaboration, Accountable, Time Management

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-06-18