Primary Responsibilities

Sales and Service Excellence : Supports the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.

Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store. Drives a sales-focused environment through supporting the training and development of all associates, inclusive of print.

Act as a role model for delivering exceptional customer service and product expertise.

Leadership and Team Development : Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.

Assist the leadership team in training sessions on the business model and the holistic service offering for clients / customers.

Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Provide feedback to the General Manager on associate performance.

Other duties as deemed necessary

Operational Efficiency : Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.

Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.

Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.

In partnership with all associates, ensure regular loss prevention compliance. Full responsibilities associated with External Key Carrier designation.

Education and Experience :

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Minimum two to years management experience or demonstration of skills and learning through an internal development program
• Experience in Print Center Operations
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information / merchandise through POS register system
• Pays close attention to detail to ensure high quality production in the Print Services area
• Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-07-09