Job Description
Wellness Center Manager
Bespoke Wellness is growing and we are ready to expand our team!
The Wellness Center Manager reports directly to the Ownership.
The Role
Bespoke Wellness is a well-established business located in Alameda, California. We are seeking an enthusiastic and dedicated individual who will assume the role of wellness center manager, taking on operations and administrative duties, while continuing to grow the business and the team.
The Wellness Center Manager works side-by-side with our executive management team, which will open the path to company equity.
We are seeking a person with a passion for wellness, a strong business sensibility, and a core drive to help people thrive through experiencing Bespoke's outstanding wellness offerings.
Learn more about us here: https://bespokewellness.com/
The Wellness Center Manager leads change with ease and positivity in a shifting and dynamic environment. This includes regular communication with the executive team, providers, and the administrative staff.
The role of the Wellness Center Manager is based in Alameda, CA. Working onsite at Bespoke Wellness is expected and essential in this role. This is not a remote position.
About You

• Passionate and knowledgeable about wellness and business
• Attention to detail, highly organized and efficient
• Enjoys working both independently and collaboratively
• Regularly takes initiative
• Outstanding people skills and truly enjoys working with a team
• Experience and skills in managing diverse personalities
• Professional poise in all situations
• Clear, direct, and compassionate communicator
• Thrives in ambiguity and knows the correct next steps
• People leader and dedicated to team development
• Marketing skills are second nature to you
• Creative problem solver, you focus on solutions not obstacles
• You see the big picture and can map the growth of the company.
• Consistently create operational best practices and document process maps

Day - to - Day
As an ambassador and enthusiast for the Bespoke Wellness brand, you will show up daily with an unwavering focus on operational excellence, business savvy, and team growth and development.
Administrative

• Payroll coordination
• Manage relationships, communication and payments with outside vendors
• Use technology platforms: Booker, Google, Jane, Uzio, Nextiva, etc.
• Organize and maintain shared documents and resources
• Attend bimonthly and weekly meetings
• Distribute mail and coordinate meetings

Development

• Hire and train front desk and service providers
• Coach and develop front desk team
• Support development of new programs, groups and workshops
• Plan for program growth, develop 1, 3, and 5 year plan
• Manage marketing systems: newsletters, social media, word-of-mouth, basic website upkeep

Client Management

• Ongoing phone, text and email communications
• Manage waiting list
• Scheduling clients
• Ensure completion and updating of client paperwork
• Provide feedback regarding Center/Client communication
• Super bills for insurance reimbursement

Compliance

• Support Center compliance with Covid policy's
• Compliance for each license board - cosmetology, massage therapy, acupuncture
• Sales tax filings

About Bespoke Wellness
We are a dynamic Alameda-based company specializing in wellness and human thriving.
At Bespoke Wellness we are redefining the wellness culture with the singular goal of actively listening to and providing the services clients request. We customize our offerings to meet the needs of individual clients, because we know, no two people are alike!
Bespoke Wellness was created by Body Techniques, an onsite corporate wellness company, offering massage, yoga, fitness, and wellness services in offices across the country. Taking all of our experience and know-how from the corporate market, we created Bespoke Wellness, the perfect therapy center with the best possible staff at rates that people can actually afford.
EEO Statement
Bespoke Wellness is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information. For individuals with disabilities who would like to request an accommodation, please reach out to us directly through our recruiting portal: https://jobs.bodytechniques.com/jobs/Careers
Requirements
Must have :

• BA/BS in health care administration, business, management, marketing, or work experience equivalent.
• 3 years of experience in an administrative, managerial, project management, operations or office manager role

Preferred but not a deal breaker :

• Entrepreneur or experience working with a small business or start-up
• Experience with Google Drive, Gusto, Booker or equivalents

Benefits
Benefits

• Health
• 401K
• PTO/Sick days
• World Class Wellness Services
• Opportunity for ownership/equity in company