HOW TO APPLY: Send resume and cover letter to ohi-admin@ohi.org

The Membership Sales Manager role requires a motivated and organized professional, eager to make a difference. Working closely with the Business Development team, this position is instrumental in delivering top-tier sales growth and providing exemplary customer service that drives customer satisfaction, ensuring customer retention. By championing a positive brand image, the Membership Sales Manager contributes to overall organization growth and fosters meaningful experiences for OHI members.0

Essential Duties and Responsibilities

· Primary Member Contact: Serve as the main point of contact for potential and existing members. Manage and maintain connections via phone, email, and webchat - ensuring prompt and professional sales and service connections.

· Prospecting: Manage and grow a list of prospective members in assigned membership segments, research the companies, find points of contact, and develop a strategy for successfully bringing the business into the membership through direct engagement.

· Relationship Builder: As the primary member contact and chief prospector, you connect effortlessly with everyone you talk to.

· Sales Conversion: Responsible for the acquisition and onboarding of new members, based on your proven abilities to execute membership acquisition strategies. You understand success in numbers.

· Technology Utilization: Utilize and maintain organization technology platforms to enable effective collaboration with the team in a remote environment. You understand this helps maintain data integrity, accuracy, and compliance.

· Customer Service: Perform time-sensitive customer service tasks such as email management, online troubleshooting, membership verification, fulfillment of requests, and inquiry resolution. Partner with appropriate team members as necessary to escalate and/or ensure timely resolution.

· Benefits Promotion: Understand and promote the organization's member benefits as a part of the selling process, effectively communicating their value and applicability. Recommend improvements to member benefit options based on member needs.

· Strategic Improvements: Collaborate with team managers to plan and implement efficiencies to processes, enhancing the overall member experience.

Collaborative Support: Proactively collaborate within the organization, assisting and supporting as necessary.

Experience and Education

· Minimum of 2 years of experience in sales, membership growth, or business development - preferably within the RV park, campground, or outdoor hospitality industry required.

· Preferred minimum 2 years of experience in a trade association, membership organization, or nonprofit.

· Experience with inbound communication platforms and CRM tools required.

· Post-secondary education preferred.

Critical Skill Requirement:

· Note Maker: You have notes on everything. You believe that getting all possible customer data (contact tracking, task management, licensing, etc.) into a CRM system is critical to cross-functional visibility of status, as well as meeting goals and objectives.

Technical Skills

· Proficiency in the Salesforce/Fonteva association management system is required.

· Proficiency in MS Office (Word, Excel, Outlook) required.

· Familiarity with Asana and Slack project management and collaboration tools preferred.

Required Skills

· Dedication to high-quality customer service.

· High level of initiative, self-starter, ability to flourish as an independent contributor.

· Excellent time management and organization abilities.

· Strong communication skills.

· Proactive attitude.

· Sound judgment and decision-maker.

· Effective at multitasking.

· Relationship builder.

· Values honesty.

The qualifications and competencies for this position may be verified through a combination of education, experience, interview questions, and technical skill exercise(s).

HOW TO APPLY: Send resume and cover letter to ohi-admin@ohi.org.