Job Summary: Assists members with their financial needs; performs a variety of duties in the branch in support of the branch operations.

Essential Functions and Responsibilities:

• Greets every Member who enters the branch and focuses on creating a welcoming environment and personalized experience for Members.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Posts transactions, adjustments, and corrections to member accounts and maintains member records.
• Sells items such as money orders, cashier’s checks, travelers checks, gift cards.
• Orders member checks.
• Answers questions on ATM, Debit, and Credit cards.
• Organizes and stores all branch receipts and documents.
• Applies stop payments as needed.
• Balances cash drawer and daily transactions.
• Meets referral goals by cross-selling credit union products and services that would benefit the member.
• Provides routine information to members concerning products and services.
• Refers members to appropriate department for specific information and service.
• Answers questions about products and services and resolves member problems.
• Performs a variety of miscellaneous tasks including scanning checks, typing, filing, computer input and answering telephone.
• Performs other duties as assigned.

· This job description is subject to change at any time.

Job Requirements :

• A high school diploma or GED.
• Up to six months of similar or related experience, six months cash handling experience preferred.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Able to operate a 10-key calculator, typewriter, and computer keyboard by touch. Must have strong multi-tasking ability and communication skills. Must have good attention to detail.

Physical Requirements/Work Environment: May lift up to 25 lbs.; Office work- must be able to use a PC and phone; hearing and sight are required to perform this job; may need to stand for long periods of time in front of a computer.

It is the policy of Ohio Catholic Federal Credit Union to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, pregnancy, national origin, genetic information veteran or disability status or any other protected characteristic under applicable law.