224 Customer Service Assistant 2 (Hybrid) - 20014061 Jobs in Columbus, OH
Ohio Department of Health is Hiring a Customer Service Assistant 2 (Hybrid) - 20014061 Near Columbus, OH
What You'll DoThe Customer Service Assistant 2 (CSA2) responds to complaints/incidents received via the Ohio Department of Health (ODH) Complaint/Incident Hotline, web site, written correspondence &/or in person regarding unsatisfactory services rendered by health care providers & suppliers (e.g., resident abuse & neglect; misappropriation of funds; violation of rights). Will conduct interviews with complainants as needed to obtain information & seeks clarification regarding the nature of the complaint and will advise callers/complainants regarding the process for addressing complaints & facilitates resolution. Maintain all confidentiality requirements (e.g., HIPAA) in dealing with all complaint/incident information. The CSA2 will prepare (using a PC) a comprehensive written report of the allegations summarizing the complaint/incident) and utilize office equipment (e.g., computer e-mail, fax, copier, scanner) to distribute documentation of the complaint/incident as necessary as well as work with team members and other agencies as needed.
The CSA2 will respond to inquiries, requests for information (e.g., telephone and/or written inquires) and provide non-clinical assistance and information, using in-depth knowledge of applicable rules, policies and procedures, pertaining to the Bureau of Survey & Certification (BOSC) program requirements.
In addition, the position will perform clerical support tasks for the Bureau of Survey & Certification. Answer program telephone lines, log & track telephone calls, opens, time stamps, logs in & sorts mail. Reviews, verifies & enters survey data into Aspen Central Office (ACO) (e.g., CMS application forms); if needed, contacts facility for corrected information (e.g., invalid email address, no address) or incomplete/incorrect forms (e.g., incorrect form calculations, numbers); creates and downloads surveys in ACO; abides by all confidentiality laws, regulations & requirements (e.g., HIPAA, ODH).
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
- Associates or advanced degree in public relations or business
- Experience communicating verbally with customers (e.g., asking questions, probing for information to clarify unclear problems, explaining technical solutions)
- Experience working with a call center and/or in a position handling a high volume of incoming calls and/or customer requests
- Experience gathering and/or manipulating data to respond to requested information
- Experience using computer software (e.g., Word, Adobe, Excel) to enter/update and /or retrieve information, prepare correspondence and/or develop reports)
- Experience obtaining targeted information from federal and state computer data bases (e.g., ACO, ACTS, and CALS)
- Experience providing written and electronic communications (e.g., writing reports, messages and e-mail correspondence)
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
- Or equivalent of Minimum Qualifications for Employment noted above.
Technical Skills: Basic Documentation, Clerical & Data Entry, Communications
Professional Skills: Customer Focus, Attention to Detail, Problem Solving, Responsiveness
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Work LocationsHealth Department Building
OrganizationHealth
Classified IndicatorClassified
Bargaining Unit / ExemptBargaining Unit
ScheduleFull-time
Work Hours8am-5pm
Compensation$20.92/hourly
Unposting DateJun 18, 2024, 11:59:00 PM
Primary Job SkillCustomer Service
Technical SkillsBasic Documentation, Clerical & Data Entry, Communications, Customer Service
Professional SkillsAttention to Detail, Customer Focus, Problem Solving, Responsiveness
Agency Contact NameEva Gaines
Agency Contact InformationHR will contact individuals selected for an interview
Job Summary
Full Time
$36k-45k (estimate)
06/05/2024
07/03/2024
gw.odh.state.oh.us
York, PA
50 - 100
Related Companies
The job skills required for Customer Service Assistant 2 (Hybrid) - 20014061 include Customer Service, Problem Solving, Call Center, Attention to Detail, Data Entry, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant 2 (Hybrid) - 20014061. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant 2 (Hybrid) - 20014061. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant 2 (Hybrid) - 20014061 positions, which can be used as a reference in future career path planning. As a Customer Service Assistant 2 (Hybrid) - 20014061, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant 2 (Hybrid) - 20014061. You can explore the career advancement for a Customer Service Assistant 2 (Hybrid) - 20014061 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
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